Host / Hostess - Pool Services

Wynn Al Marjan Island; Abu Dhabi; Presencial; AED 45.000 - 89.000; Jornada completa

Descripción de la vacante

Wynn Al Marjan Island in Abu Dhabi is seeking a Host/Hostess Pool Services to join the resort's Pool Services team. You will warmly welcome guests upon arrival, guide them to loungers, daybeds, cabanas and other seating, and provide a genuine polished first impression throughout the pool and beach areas.

The role requires continuous guest engagement, clear communication, and a proactive approach to seating flow, setup needs, and orientation to the pool experience.

Formación

• High school diploma or equivalent required; certifications in aquatics, recreation, or physical education preferred.
• Minimum one year of hospitality, guest services, or luxury resort operations experience preferred.
• Professional appearance and Forbes Five-Star standards familiarity is a plus.

Responsabilidades

• Welcome guests warmly upon arrival and provide a genuine polished first impression.
• Escort guests to loungers, daybeds, cabanas, or other seating options.
• Assist with seating, towels, umbrellas, and initial orientation to the pool/beach experience.
• Explain facilities, services, dining options, and daily programming to arriving guests.
• Continuously circulate to engage guests, identify service opportunities, and support comfort.
• Coordinate seating flow and assignments with other teams to maintain luxury standards.
• Monitor guest satisfaction and communicate concerns to leadership for service recovery.
• Maintain a luxury appearance and professional presence throughout pool/beach operations.
• Support opening, operating, and closing procedures and assist during peak periods.

Conocimientos

Guest engagement

Communication skills

Professional appearance

Multitasking

Interpersonal skills

Flexibility

Educación

High school diploma

Aquatics/recreation/PE certifications preferred

Herramientas

Guest management systems

Microsoft Office

Descripción del empleo

About the Position

Wynn Al Marjan Island is currently seeking an Host Hostess Pool Services to join the resort s Pool Services team

• Welcome guests warmly upon arrival and provide a genuine polished and personalized first impression
• Serve as a visible floor-based point of contact for guests entering and moving throughout the pool and beach areas
• Escort guests to assigned loungers daybeds cabanas beach seating or other designated locations
• Assist guests with seating towels umbrellas basic setup needs and initial orientation to the pool and beach experience
• Explain available facilities amenities services dining options recreation activities and daily programming to arriving guests
• Continuously circulate through assigned zones to engage with guests identify service opportunities and support guest comfort
• Anticipate guest needs and proactively offer assistance before requests are made
• Use guest names and preferences whenever possible to enhance personalization and recognition
• Monitor guest satisfaction and communicate service opportunities or concerns to leadership and operational teams
• Handle guest concerns professionally and coordinate service recovery with the leadership team when required
• Create memorable guest interactions that encourage return visits and reflect Wynn luxury hospitality standards
• Maintain a consistently approachable and professional presence throughout the pool and beach operation
• Manage seating flow and assist with lounge daybed cabana and beach seating assignments in accordance with operational procedures
• Coordinate guest arrivals and seating requirements with the Pool Concierge Cabana Receptionist Pool Attendants Food amp Beverage teams and Management
• Monitor seating availability occupancy guest movement and operational readiness throughout the day
• Support efficient utilization of loungers daybeds cabanas premium seating locations and guest service areas
• Assist with VIP arrivals casino guest arrivals special requests celebrations and personalized guest arrangements
• Conduct regular walkthroughs of pool and beach areas to ensure cleanliness organization guest comfort and presentation standards
• Identify and report any service gaps maintenance issues cleanliness concerns or guest experience opportunities
• Ensure all guest areas maintain a luxury appearance consistent with Wynn standards
• Support daily opening operating and closing procedures as assigned
• Assist during special events activations peak periods and high-volume operating conditions
• Maintain accurate records of guest preferences seating notes special requests and service observations as applicable
• Complete required reports checklists track sheets and operational documentation accurately and on time
• Assist with guest flow reporting seating utilization tracking and communication of operational updates
• Use departmental systems radios communication tools and operational applications effectively
• Maintain confidentiality of guest information guest profiles and company records
• Promote pool beach recreation wellness cabana daybed and resort offerings through confident guest engagement
• Identify opportunities to enhance guest experiences through available services amenities and experiences
• Assist in promoting premium seating experiences cabanas daybeds special events and resort activities where appropriate
• Support departmental revenue initiatives through product awareness guest interaction and operational coordination
• Collaborate with operational teams to maximize utilization of revenue-generating seating and guest experience areas
• Maintain positive working relationships with colleagues across Pool Services Food amp Beverage Housekeeping Security Resort Services Spa and other departments
• Communicate guest preferences special requests seating updates and operational information clearly and in a timely manner
• Participate actively in departmental meetings briefings training programs and development initiatives
• Support colleagues during peak business periods and changing operational requirements
• Contribute to a positive collaborative and service-focused working environment

About You:

• High school diploma or equivalent required; certifications in aquatics, recreation, or physical education preferred.
• Minimum one (1) year of experience in hospitality, guest services, restaurants, beach clubs, recreation, or luxury resort operations preferred.
• Previous luxury hotel, resort, beach club, pool, recreation, front-of-house, or guest-facing floor operation experience preferred.
• Consistently deliver service in accordance with Forbes Five-Star standards
• Basic knowledge of reservation, seating, or guest management systems preferred.
• Working knowledge of Microsoft Office applications preferred.
• Ability to learn and effectively use departmental software, communication systems, and operational tools.
• Excellent verbal communication and interpersonal skills.
• Strong guest engagement, hosting, and relationship-building abilities.
• Professional appearance and demeanour consistent with luxury hospitality standards.
• Strong organizational and multitasking skills.
• Ability to remain composed, courteous, and professional in a fast-paced outdoor environment.
• Strong attention to detail and awareness of guest needs.
• Ability to work flexible schedules including weekends, holidays, and evenings.
• Ability to confidently engage and interact with a diverse international clientele.