Senior Butler

Dorchester Collection; Dubai; On-site; AED 240,000 - 400,000; Full time

Benefits offered by this job

Competitive salary

Complimentary stays with breakfast

50% off at bars and restaurants

Meals on Duty

Private Medical Insurance

Life Insurance

Company Accommodation

Company transportation

Uniform with laundry

Service Charge

Job summary

The Lana, Dorchester Collection Dubai, seeks a Senior Butler to lead bespoke guest experiences at a world-class level. You will mentor a multicultural team, ensure exhaustive knowledge of in-suite services and luxury amenities, and uphold Dorchester standards across touchpoints.

Extensive guest service experience in luxury brands, English fluency, and a certified butler qualification are required. Middle East or pre-opening experience is advantageous. Competitive benefits apply.

Qualifications

• Minimum 2 years in a similar luxury 5-star role; Middle East or pre-opening experience preferred.
• Certified butler professional with exceptional guest service.
• Fluency in English with excellent communication.
• Strong leadership and ability to mentor a multicultural team.
• Knowledge of PMS, payroll and purchasing systems; computer literacy.
• Able to manage budgets, P&L and operational costs.

Responsibilities

• Drive the butler service, delivering personalised experiences beyond guest expectations.
• Mentor and supervise butlers, ensuring high performance.
• Inspect pantries, suites, and rooms; coordinate with Front Office and F&B.
• Develop a dedicated team ensuring Dorchester standards across touchpoints.
• Welcome local and international guests, handling bespoke arrangements from pre-arrival to departure.
• Resolve guest concerns with discretion and emotional intelligence.

Skills

Leadership

Guest service

Communication

Problem solving

Multicultural team

English fluency

Education

Certified butler professional

Tools

PMS

Payroll systems

Purchasing systems

Job description

We’re looking for a Senior Butler to join us at The Lana, Dorchester Collection Dubai.

We strive to create an environment where all employees feel valued and respected. Please let us know if you require any special accommodations during the interview process.

What you’ll get

• Competitive Salary Package
• Complimentary stays with breakfast included in our sister Dorchester Collection hotels.
• 50% off at bars and restaurants within all of our sister Dorchester Collection hotels
• Meals on Duty
• Private Medical Insurance
• Life Insurance
• Company Accommodation
• Company provided transportation to and from work
• Uniform provided by the Company with complimentary laundry
• Service Charge

What you’ll do

• Partner closely with the Housekeeping and Rooms Division management teams to drive the butler service, delivering personalised, anticipatory experiences that exceed the expectations of our guests.
• Ensure the butlers under your supervision possess exhaustive knowledge of bespoke in‑suite services, advanced room technology, and luxury amenities, while continuously mentoring them to elevate their performance.
• Lead meticulous inspections of all butler pantries, vacant suites, and occupied rooms, collaborating seamlessly with Front Office and Food & Beverage divisions to flawlessly execute complex requests.
• Guide and develop a dedicated, multicultural direct report, ensuring that the impeccable, world‑class Dorchester standards are flawlessly maintained across all touchpoints.
• Welcome and host local and international guests with immaculate etiquette, serving as their dedicated, single point of contact from pre‑arrival to departure to orchestrate bespoke arrangements and itineraries.
• Anticipate and deftly resolve sophisticated guest concerns with absolute discretion and emotional intelligence, ensuring swift, flawless outcomes.
• Bring and showcase the values of Passion, Personality, Respect, Working Together, and Creativity to create our legacy.

What you’ll bring

• A unique personality and passion for service, and a talent for problem solving and attention to detail.
• Strong leadership skills to develop and guide a multicultural team and ensure exceptional standards.
• A detail‑oriented, hands‑on team player with strong interpersonal skills to interact with all departments.
• A passion for delivering extraordinary guest service and providing creative solutions.
• Knowledge of PMS, payroll, and purchasing systems, and computer literacy.
• Ability to comprehend budgets, P&L statements, payroll, and purchasing systems to support departmental financial management.
• Excellent communication skills with a strong guest service ethic.
• Fluency in English.
• At least 2 years’ experience in a similar role within a luxury 5‑star brand; pre‑opening experience or Middle East experience is advantageous.
• Certified butler professional.

Job Location

United Arab Emirates

Location

Dubai

Reference

2026-6348