Butler

Rotana Hotels; Abu Dhabi; On-site; AED 90,000 - 150,000; Full time

Job summary

Rotana Hotels is seeking passionate Front Office professionals with a guest-focused mindset to deliver extraordinary service and creative solutions to our guests. As a Butler, you will provide professional, personalized service to guests staying in villas and suites, ensuring a memorable experience.

Your role includes greeting guests, orienting them to their suite, anticipating needs, and liaising with various departments to fulfill requests.

Responsibilities

• Welcome guests upon arrival and conduct a general orientation of the Suite / Villa for the guests
• Act as a point of contact for the guest during their stay, assisting with any arrangements or requests of the guest
• Identify and anticipate guest needs and ensure personalized service is provided
• Liaise with the Front Office Guest Service Team, and any other relevant department or section to fulfil all requests or recommendations that the guest has
• Liaise with other departments that require access to the Suite / Villa for operational purposes in order for them to discreetly access whilst the guest is out, or in coordination with the guest
• Maintain up to date knowledge of the Suites / Villas in-room facilities, services and technology
• Keep guests informed of hotel facilities, services, promotions and activities in an informative and helpful manner
• Update guest feedback using QMS / Glitch / PMS
• Assure presence during the departure of guests to bid a fond farewell

Job description

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Butler you are responsible to provide professional and personalized service to our guests who stay in the hotel Villas and Suites assigned to you, ensuring their stay will become a memorable experience. Your role will include key responsibilities such as:

• Welcome guests upon arrival and conduct a general orientation of the Suite / Villa for the guests
• Act as a point of contact for the guest during their stay, assisting with any arrangements or requests of the guest
• Identify and anticipate guest needs and ensure personalized service is provided
• Liaise with the Front Office Guest Service Team, and any other relevant department or section to fulfil all requests or recommendations that the guest has. e.g. in room dining, restaurants, laundry, Spa bookings, special occasions, outside hotel requirements
• Liaise with other departments that require access to the Suite / Villa for operational purposes in order for them to discreetly access whilst the guest is out, or in coordination with the guest. e.g. pool cleaning, room cleaning, turndown service, maintenance etc.
• Maintain up to date knowledge of the Suites / Villas in-room facilities, services and technology
• Keep guests informed of hotel facilities, services, promotions and activities in an informative and helpful manner
• Update guest feedback using QMS / Glitch / PMS
• Assure presence during the departure of guests to bid a fond farewell