Butler Manager

Royal Caribbean Group; Dubai; On-site; AED 134,000 - 268,000; Full time

Job summary

Royal Caribbean Group in Dubai seeks a professional Butler to deliver exceptional guest services aboard our luxury cruise experience. The role involves fulfilling guest orders, inspections of VIP suites, and ensuring arrival procedures meet brand standards.

Candidates should have at least two years in luxury service, fluent English, and leadership ability to guide a diverse team; shipboard experience is preferred and additional languages are a plus.

Qualifications

• Minimum of two (2) years Butler/guest facing experience in a luxury hotel, resort or cruise line environment.
• Professional Butler or luxury service certification such as The International Butler Academy is an advantage
• Previous shipboard experience is highly preferred
• Excellent fluent English (verbal and written). Additional languages such as French, Spanish, Italian, Russian, Mandarin, Arabic, Japanese are an asset.
• Excellent interpersonal and leadership skills; ability to lead, motivate, and develop a culturally diverse workforce

Responsibilities

• Ensure delivery of exceptional butler services to guests
• Ensure all guest orders, requests, enquiries are fulfilled timely & efficiently
• Conduct embarkation inspections of all VIP suites
• Ensure in-suite arrival procedures are executed to brand standards.
• Lead, coach, train, and develop the Butler Team to consistently deliver superior service performance aligned with brand expectations.
• Mentor and prepare the Senior Butler for managerial responsibilities
• Meet or exceed brand-defined performance targets and KPIs for the Butler Team.

Skills

Butler experience

English fluency

Leadership

Multilingual ability

Job description

Qualifications:

• Minimum of two (2) years Butler/guest facing experience in a luxury hotel, resort or cruise line environment
• Professional Butler or luxury service certification such as "The International Butler Academy) is an advantage
• Previous shipboard experience is highly preferred
• Excellent fluent English (verbal and written). Excellent communication skills and additional languages such as (French, Spanish, Italian, Russian, mandarin, Arabic, Japanese are an asset).
• Excellent interpersonal and leadership skills؛ ability to lead, motivate, and develop a culturally diverse workforce

Duties and Responsibilities:

• Ensure delivery of exceptional butler services to guests
• Ensure all guest orders, requests, enquiries are fulfilled timely & efficiently
• Conduct embarkation inspections of all VIP suites
• Ensure in-suite arrival procedures are executed to brand standards.
• Lead, coach, train, and develop the Butler Team to consistently deliver superior service performance aligned with brand expectations.
• Mentor and prepare the Senior Butler for managerial responsibilities
• Meet or exceed brand‑defined performance targets and KPIs for the Butler Team.