Business Process Coordinator - Logistics

OBT Group; Dubai; On-site; AED 134,000 - 201,000; Full time

Job summary

OBT is seeking a Business Process Coordinator to drive the adoption and day-to-day operation of the Transportation Management System (TMS) and related logistics processes across multiple countries. You will work with country teams, Group IT, and Operations to standardize workflows and train users.

The role focuses on execution, data quality, and continuous improvement, ensuring system adoption and process alignment across regions.

Qualifications

• 1–3 years of experience in freight forwarding/logistics operations.
• Practical understanding of transport workflows; exposure to a TMS or ERP is preferred.
• Experience with ISO 9001, quality management systems, process documentation, or continuous improvement initiatives is preferred.
• Ability to document processes, follow up actions, train users, and work accurately with operational data.

Responsibilities

• Support TMS implementation and rollout activities in assigned countries, including testing, data preparation, user readiness, and go-live support.
• Monitor day-to-day TMS usage and system performance; coordinate issue resolution with country teams, IT, and system providers.
• Provide user training, refresher sessions, practical guidance, and basic support to ensure consistent and successful system adoption.
• Maintain and update SOPs, work instructions, process maps, and training materials for all logistics related processes.
• Support the standardization and optimization of operational, commercial, and administrative processes within the logistics environment.
• Identify process gaps, recurring system issues, and improvement opportunities; document findings and support corrective actions.
• Assist with system configuration, user acceptance testing, release implementation, and validation of new functions or process changes.
• Support audits, quality initiatives, and continuous improvement projects related to logistics systems, processes, and SOP compliance.

Skills

TMS

Logistics operations

Process documentation

Microsoft Office

Tools

ERP

MS Office

Job description

With a strong footprint across Africa and the Middle East, OBT continues to grow its regional operations, supported by robust governance, disciplined financial control, and a hands-on leadership approach.

As Business Process Coordinator, you will support the implementation, adoption, and reliable day-to-day operation of the Transportation Management System (TMS) and other logistics processes across OBT countries. The role is execution-focused and works closely with country teams, Group IT, and Operations to standardize processes, train users, resolve issues, and improve logistics workflows.

Job Requirements

• 1-3 years of experience in freight forwarding/logistics operations and business processes/systems support, or a related role.
• Practical understanding of transport or freight forwarding workflows; exposure to a TMS, ERP, or logistics system is preferred.
• Experience with ISO 9001, quality management systems, process documentation, or continuous improvement initiatives is preferred.
• Ability to document processes, follow up actions, train users, and work accurately with operational data.
• Structured, hands-on, service-oriented, and comfortable working across countries, cultures, and functions.
• Strong written and verbal communication skills; good working knowledge of Microsoft Office and reporting tools.

Job Responsibilities

• Support TMS implementation and rollout activities in assigned countries, including testing, data preparation, user readiness, and go-live support.
• Monitor day-to-day TMS usage and system performance; coordinate issue resolution with country teams, IT, and system providers.
• Provide user training, refresher sessions, practical guidance, and basic support to ensure consistent and successful system adoption.
• Maintain and update SOPs, work instructions, process maps, and training materials for all logistics related processes.
• Support the standardization and optimization of operational, commercial, and administrative processes within the logistics environment.
• Identify process gaps, recurring system issues, and improvement opportunities; document findings and support corrective actions.
• Assist with system configuration, user acceptance testing, release implementation, and validation of new functions or process changes.
• Support data quality and management through checks, user follow-up, and correction of incomplete or inconsistent information.
• Prepare basic reports on system adoption, process compliance, open issues, training completion, and implementation progress.
• Act as a practical link between country operations and Group functions, ensuring requirements, issues, and changes are clearly communicated.
• Support audits, quality initiatives, and continuous improvement projects related to logistics systems, processes, and SOP compliance.