Business Process Coordinator - UAE

OBT Group; Dubai; On-site; AED 220,000 - 331,000; Full time

Job summary

OBT Group in Dubai is seeking a Business Process Coordinator to support TMS implementation, adoption, and day-to-day operation across regional markets. You will standardize processes, train users, resolve issues, and improve logistics workflows across Africa and the Middle East.

The role is execution-focused, collaborating with country teams, Group IT, and Operations to ensure data quality, SOP maintenance, and effective system adoption in a dynamic, cross-cultural environment with strong career

Qualifications

• 1-3 years of experience in freight forwarding, logistics operations, business processes, systems support, or a related role.
• Practical understanding of transport or freight forwarding workflows; exposure to a TMS, ERP, or logistics system is preferred.
• Ability to document processes, follow up actions, train users, and work accurately with operational data.
• Structured, hands-on, service-oriented, and comfortable working across countries, cultures, and functions.
• Strong written and verbal communication skills; good working knowledge of Microsoft Office and reporting tools.

Responsibilities

• Support TMS implementation and rollout activities in assigned countries, including testing, data preparation, user readiness, and go-live support.
• Monitor day-to-day TMS usage and system performance; coordinate issue resolution with country teams, IT, and system providers.
• Provide user training, refresher sessions, practical guidance, and basic support to ensure consistent and successful system adoption.
• Maintain and update SOPs, work instructions, process maps, and training materials for all logistics related processes.
• Support the standardization and optimization of operational, commercial, and administrative processes within the logistics environment.
• Identify process gaps, recurring system issues, and improvement opportunities; document findings and support corrective actions.
• Assist with system configuration, user acceptance testing, release implementation, and validation of new functions or process changes.
• Support data quality and management through checks, user follow-up, and correction of incomplete or inconsistent information.
• Prepare basic reports on system adoption, process compliance, open issues, training completion, and implementation progress.
• Act as a practical link between country operations and Group functions, ensuring requirements, issues, and changes are clearly communicated.
• Support audits, quality initiatives, and continuous improvement projects related to logistics systems, processes, and SOP compliance.

Skills

Freight forwarding

Logistics operations

Business processes

Systems support

Tools

TMS

ERP

Microsoft Office

Job description

Job Description

With a strong footprint across Africa and the Middle East, OBT continues to grow its regional operations, supported by robust governance, disciplined financial control, and a hands-on leadership approach.

Looking for your next opportunity?

As Business Process Coordinator, you will support the implementation, adoption, and reliable day-to-day operation of the Transportation Management System (TMS) and other logistics processes across OBT countries. The role is execution-focused and works closely with country teams, Group IT, and Operations to standardize processes, train users, resolve issues, and improve logistics workflows.

• 1-3 years of experience in freight forwarding, logistics operations, business processes, systems support, or a related role.
• Practical understanding of transport or freight forwarding workflows; exposure to a TMS, ERP, or logistics system is preferred.
• Ability to document processes, follow up actions, train users, and work accurately with operational data.
• Structured, hands-on, service-oriented, and comfortable working across countries, cultures, and functions.
• Strong written and verbal communication skills; good working knowledge of Microsoft Office and reporting tools.

• Support TMS implementation and rollout activities in assigned countries, including testing, data preparation, user readiness, and go-live support.
• Monitor day-to-day TMS usage and system performance; coordinate issue resolution with country teams, IT, and system providers.
• Provide user training, refresher sessions, practical guidance, and basic support to ensure consistent and successful system adoption.
• Maintain and update SOPs, work instructions, process maps, and training materials for all logistics related processes.
• Support the standardization and optimization of operational, commercial, and administrative processes within the logistics environment.
• Identify process gaps, recurring system issues, and improvement opportunities; document findings and support corrective actions.
• Assist with system configuration, user acceptance testing, release implementation, and validation of new functions or process changes.
• Support data quality and management through checks, user follow-up, and correction of incomplete or inconsistent information.
• Prepare basic reports on system adoption, process compliance, open issues, training completion, and implementation progress.
• Act as a practical link between country operations and Group functions, ensuring requirements, issues, and changes are clearly communicated.
• Support audits, quality initiatives, and continuous improvement projects related to logistics systems, processes, and SOP compliance.

• High-impact regional role supporting logistics systems and processes across multiple African markets.
• Hands-on exposure to TMS implementation, system adoption, and logistics process optimization.
• Opportunity to work closely with IT, Operations, and country teams across an international environment.
• Exposure to complex logistics and transportation operations across Africa and the Middle East.
• Opportunity to develop expertise in systems, process improvement, user training, and operational standardization.
• Dynamic, hands-on environment with strong career growth and long-term development opportunities.
• Competitive package and the opportunity to grow within a fast-growing international shipping and logistics group.
• Based in Dubai, with regional exposure and collaboration across multiple African countries.

Requirements: