Senior Business/Process Analyst

Yello; Abu Dhabi; On-site; AED 150,000 - 220,000; Full time

Job summary

Yello in Abu Dhabi is seeking a hands-on contractor to support the PMP team by documenting and improving operational processes, governance, and performance management across Corporate Services.

You will map RACI, define KPIs/SLAs, engage stakeholders, and produce clear documentation and leadership-ready presentations, while exploring automation and AI tools to boost efficiency.

Qualifications

• Experience documenting business processes and governance frameworks.
• Strong stakeholder management and communication skills.
• Ability to transform ambiguous information into clear outputs.
• Advanced MS Office skills (PowerPoint, Excel, Word).

Responsibilities

• Document end-to-end processes, workflows, controls, approvals, and hand-offs.
• Map decision rights, responsibilities and governance structures (RACI, approvals).
• Define operational metrics, KPIs, and SLAs for visibility and performance.
• Engage with stakeholders across functions to gather and validate information.
• Identify process gaps, inefficiencies, and improvement opportunities.
• Support project coordination: action tracking, risk management, status reporting.
• Produce clear, structured documentation and leadership-ready presentations.
• Support process optimisation, analytics, automation, and AI tooling where relevant.

Skills

Project Coordination

PMO

Business Analysis

Process Improvement

Operations

Governance

Consulting

Stakeholder Management

PowerPoint

Excel

Word

Tools

Microsoft Office

Job description

Our client is a prestigious firm in Abu Dhabi that is continuing to build and enhance its operational governance, business processes, and project management capabilities. As the organisation grows, they are investing in creating scalable, efficient, and well-documented operating models across their Corporate Services functions.

This is a hands-on contractor position supporting the PMP (Project Management & Process) team. The successful candidate will help document and improve operational processes, clarify decision-making responsibilities, establish governance frameworks, and support business improvement initiatives across Corporate Services. Key responsibilities include:

• Document end-to-end business processes, workflows, controls, approvals, and hand-offs.
• Map decision rights, responsibilities, and governance structures including RACI frameworks and approval matrices.
• Define operational metrics, KPIs, and SLAs to improve visibility and performance management.
• Engage with stakeholders across multiple business functions to gather, validate, and consolidate information.
• Identify process gaps, inefficiencies, duplication, and improvement opportunities.
• Support project coordination activities including action tracking, risk management, stakeholder follow up, and status reporting.
• Produce clear, structured documentation and presentations for leadership review.
• Support initiatives focused on process optimisation, operational efficiency, analytics, and the application of automation and AI tools where appropriate.

• Experience in Project Coordination, PMO, Business Analysis, Process Improvement, Operations, Governance, Consulting, or a related discipline.
• Strong experience documenting business processes, SOPs, operating procedures, governance frameworks, or decision making structures.
• Ability to work with incomplete or ambiguous information and transform it into clear, actionable outputs.
• Excellent stakeholder management and communication skills.
• Strong analytical mindset with the ability to identify risks, dependencies, and improvement opportunities.
• Advanced Microsoft Office skills, particularly within PowerPoint, Excel, and Word.
• Comfortable operating in a fast paced, evolving environment and able to hit the ground running.