Business Operations Manager – Floral / Flower Industry

Tanqeeb; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Perfect Flowers in Dubai seeks a seasoned Operations Manager to oversee daily operations, coordinate sales, florists, delivery, and procurement, and ensure smooth business activities.

You will monitor performance, optimize processes, manage inventory, and deliver exceptional customer service while driving growth and profitability.

The role requires leadership, strong communication, and the ability to manage multiple teams in a fast-paced environment with UAE experience preferred.

Qualifications

• 5+ years of experience in business operations or a similar managerial role.
• Experience in floral, retail, events, hospitality or related industry preferred.
• Strong leadership, communication, coordination and problem-solving skills.
• Good understanding of sales, inventory, procurement and customer service operations.
• Ability to manage multiple teams and priorities in a fast-paced environment.
• Strong commercial awareness with a focus on growth and profitability.
• Proficiency in MS Office and operational reporting.
• UAE experience preferred.
• Candidates currently available in the UAE will be preferred.

Responsibilities

• Oversee the daily operations of Perfect Flowers and ensure smooth and efficient business activities.
• Manage and coordinate sales, florists, delivery, procurement, and support teams.
• Monitor sales performance, operational targets, costs, and overall business efficiency.
• Develop and implement processes to improve productivity, service quality, and customer satisfaction.
• Coordinate with suppliers and manage procurement, stock levels, and inventory.
• Ensure timely preparation and delivery of flower arrangements and customer orders.
• Handle key customer accounts, corporate clients, and business inquiries when required.
• Coordinate with management on business plans, promotions, events, and new opportunities.
• Monitor staff performance, schedules, attendance, and operational requirements.
• Identify operational challenges and implement practical solutions.
• Prepare regular operational and performance reports for management.
• Ensure compliance with company policies, quality standards, and operational procedures.

Skills

Leadership

Communication

Coordination

Problem-solving

Operations management

Tools

MS Office

Job description

• Oversee the daily operations of Perfect Flowers and ensure smooth and efficient business activities.

• Manage and coordinate sales, florists, delivery, procurement, and support teams.

• Monitor sales performance, operational targets, costs, and overall business efficiency.

• Develop and implement processes to improve productivity, service quality, and customer satisfaction.

• Coordinate with suppliers and manage procurement, stock levels, and inventory.

• Ensure timely preparation and delivery of flower arrangements and customer orders.

• Handle key customer accounts, corporate clients, and business inquiries when required.

• Coordinate with management on business plans, promotions, events, and new opportunities.

• Monitor staff performance, schedules, attendance, and operational requirements.

• Identify operational challenges and implement practical solutions.

• Prepare regular operational and performance reports for management.

• Ensure compliance with company policies, quality standards, and operational procedures.

Desired Candidate Profile

• 5+ years of experience in business operations or a similar managerial role.

• Experience in the floral, retail, events, hospitality, or related industry is preferred.

• Strong leadership, communication, coordination, and problem-solving skills.

• Good understanding of sales, inventory, procurement, and customer service operations.

• Ability to manage multiple teams and priorities in a fast-paced environment.

• Strong commercial awareness with a focus on business growth and profitability.

• Proficiency in MS Office and operational reporting.

• UAE experience is preferred.

• Candidates currently available in the UAE will be preferred.