Business Operations Lead

Ghobash Group; Dubai; On-site; AED 469,000 - 692,000; Full time

Job summary

CNS is seeking a Business Operations Manager to oversee day-to-day operations including TA, HR processes, onboarding, training, staff handling and performance management. You will drive operations across recruitment, onboarding, billing, collections and governance to align with company goals.

Responsibilities include supervision of teams, process improvements, and maintaining documentation in systems such as SmartRecruiters, with a focus on cost control and compliance.

Qualifications

• Bachelor’s degree in Business Administration, HR, or related field.
• 6–10 years of experience in operations, HR, or business management roles.
• Experience in staffing, outsourcing, or service-based environments preferred.

Responsibilities

• Oversee and manage day to day operations of EoD regarding overall business, including TA, HR processes, staff onboarding, inductions and training, staff handling and crisis resolution, staff performance analysis and feedback, staff motivations, appraisal experiences and benefit proposals, team build-ups, monitoring documentation, compliance and aligning with company goals and policies.
• Sales Operations until Collection of AR.
• Billing & Collections: oversee AR and monitor collections, identify high-risk accounts, ensure timely invoicing.
• Operations & Documentation: maintain client contracts, invoicing, and business correspondence; ensure data accuracy in systems such as SmartRecruiters; drive process improvements.
• Logistics & Cost Control: oversee IT assets, hardware allocation, transportation and related operational support; optimize cost efficiency.
• Compliance & Governance: ensure adherence to policies, SOPs and regulatory requirements; audit readiness.
• Team Leadership & Communication: build and lead a high-performing operations team; ensure cross-department communication.
• Reporting & Analysis: prepare weekly/monthly reports; track KPIs and provide insights on hiring, utilization, collections.
• Key Deliverables / Reporting: weekly updates to Business Unit Director on hiring, TA, tracking, collections and AR.

Education

Bachelor’s degree in Business Administration, HR, or related field

Job description

Job Description:

Company Description

CNS is a technology company that powers the future by providing digital solutions essential to support all enterprise and human development. While growing and managing a robust pool of supplier-partners for the benefit of our clients has always been a priority, we are constantly re-inventing ourselves.
Founded in 1987 with more than 30 years of experience, CNS employs over 320 employees including more than 250 certified engineers. We offer in-depth expertise and a range of best-in-class products that support the digital transformation of all major industries. With offices in three countries, we have an extensive reach into, and regional knowledge of the Middle East markets.
A shift into levering our many years of experience to develop pioneering software in-house will add yet another dimension to our highly innovative solutions-portfolio.

Job Description

Business Operations Manager will oversee and manage day to day operations of EoD regarding over all business, including TA, HR processes, Staff onboarding, Staff Inductions and training practices, Staff handling and crisis resolving methods, Staff performance analysis and feedbacks, Staff motivations, appraisal experiences and benefit proposals, Team buildups, monitoring documentation practices, compliance and aligning with the company goals and policies. Sales Operations until Collection of AR.

DUTIES & RESPONSIBILITIES

1.People & Operations Management

• Ensure adherence to internal policies, processes, and organizational standards
• Oversee end-to-end team management processes including onboarding, integration, development, and transitions
• Support team engagement, address concerns, and facilitate resolution of workplace challenges
• Drive performance alignment through regular feedback, development planning, and structured reviews
• Support compensation planning, rewards alignment, and performance-driven outcomes
• Ensure alignment with applicable regulatory and organizational requirements
• Oversee hiring progress to ensure timely onboarding of quality talent aligned to business needs
• Collaborate with relevant stakeholders to support fulfillment of open roles
• Review resource allocation and ensure optimal workforce planning across teams
• Support onboarding and deployment of resources across business requirements and projects

2. Sales Operations

• Monitor and review sales processes and documentation
• Ensure compliance with internal policies including service activation guidelines
• Support sales teams in maintaining accurate records and documentation

3. Billing & Collections

• Oversee Accounts Receivable (AR) and monitor collections
• Identify and elevate delayed or high-risk accounts
• Ensure timely invoicing and follow-up on outstanding payments

4. Operations & Documentation Management

• Maintain records related to client contracts, mobilization, invoicing, and business correspondence
• Ensure proper documentation practices and data accuracy within systems such as SmartRecruiters
• Drive process improvements and operational efficiency

5. Logistics & Cost Control

• Oversee IT assets, hardware allocation, and resource logistics
• Manage transportation, accommodation, and related operational support
• Monitor utilization and optimize cost efficiency

6. Compliance & Governance

• Ensure adherence to company policies, SOPs, and regulatory requirements
• Identify risks and proactively address operational or HR-related escalations
• Maintain audit readiness and compliance standards

7. Team Leadership & Communication

• Build and manage a high-performing operations team
• Conduct regular team meetings and ensure clear communication across departments
• Foster a positive and productive work environment

8. Reporting & Analysis

• Prepare and share weekly and monthly operational reports with management
• Provide insights on hiring, resource utilization, collections, and performance metrics
• Track KPIs and ensure alignment with business targets

9. Key Deliverables / Reporting

• Weekly updates to Business Unit Director including hiring status, TA performance, task tracker updates, staff updates, collections and AR status, and overall operational updates

Qualifications

Qualifications

• Bachelor’s degree in Business Administration, HR, or related field

Experience

• 6–10 years of experience in operations, HR, or business management roles
• Experience in staffing, outsourcing, or service-based environments preferred

Additional Information

Skills & Competencies

• Strong understanding of HR operations and labor laws
• Excellent organizational and multitasking skills
• Strong stakeholder and team management abilities
• Good commercial awareness including billing, collections, and AR
• Strong communication and problem-solving skills
• Ability to work in a fast-paced, dynamic environment

Compliance with policies and procedures based on the ISO standards adopted by CNS.

Requirements: