Business Development Manager - Personal Finance (Outsource)

Abu Dhabi Islamic Bank; Abu Dhabi; On-site; AED 180,000 - 300,000; Full time

Job summary

Abu Dhabi Islamic Bank in Dubai seeks a Business Development Manager - Personal Finance (Outsource) to lead a team, develop growth strategies, and ensure Shari’a compliant business processes. You will coach staff, monitor activities, and drive monthly targets while maintaining ADIB policy standards.

Role requires 4+ years in banking, supervisory experience, and familiarity with core banking systems; the ideal candidate will drive customer relationships and oversee smooth handovers of client

Qualifications

• 4+ years of Banking experience with supervisory exposure.
• Experience leading a team and achieving targets.
• Familiarity with core banking and compliance standards.

Responsibilities

• Lead a team to meet targets while projecting a warm ADIB image.
• Develop strategies to grow the business and build plans.
• Ensure compliance with ADIB policies and Shari'a requirements.
• Coach team on daily activities and guide monthly goals.
• Review credit documents for authenticity and update leads.
• Handle customer complaints and ensure proper handovers.

Skills

Team leadership

Business development

Strategic planning

Shari’a compliance

Customer relationship

Tools

Core Banking

Outlook

HR system

Job description

Job description

Role : Business Development Manager - Personal Finance (Outsource)

Location : Dubai

Role Purpose:

• Managing a Team and ensure that overall responsibilities are achieved, while projecting the warm image of ADIB, increase bank’s visibility in the Financial Market
• Developing new strategies for the business for the respective area and build suitable plans to increase the business

Key Accountabilities of the role

1. Main Responsibilities

• To ensure that the set target and are met/exceeded on time
• Ensure Team fully adhere with ADIB policy and procedure on day-to-day business management
• Ensure adequate leave plan for the team and execution of the same effectively

2. Daily/Weekly Responsibilities

• Ensure business proposed/booked under ADIB policy and procedure with Shari’a compliances
• Monitor day to day activities of IFE’s and ensure appropriate business management/control in place
• Coach Team on date-to-date business activities, guide to achieve monthly goals
• Review and recommend standard credit application and ensure authenticity of the critical documents (MRF, identification documents, Banks statement, etc.)
• Updates the leads status on time, please ensure status update before leaving your desk for the day
• Ensure the daily attendance, if there is regular absenteeism then escalat**?
• Ensure disbursement files are in order, prior forwarding the file to RFO, by cross checking, customer’s original documents against copies. Files must be sent to RFO immediately or within next 1 working day
• To ensure proper handover of all customers related files/documents prior to staff’s leaver starts/or event of resignation/termination, and arrange proper follow-up/closing of each cases
• Handle customer complaint directly, should not let IFE’s handle complaints directly at any point
• Ensure all IFE’s are aware of products, policies & promotions of ADIB and keep on update them on changes
• Open business channels for IFE’s by visiting potential employers/high new worth customer and can be introduce to IFE’s.

3. Monthly Responsibilities

• Motivate high achievers by recognize then in team meeting, also provide opportunity to other staff, to grab top position by creating healthy inter team competition
• Recognize staff training requirement while evaluating their monthly performance
• Arrange IFE training/coaching based on recognized area of weakness and maintain track, elevate SM if in case of hopeless
• Recommend disciplinary action for those shows no improvements
• Support SM on Al Khair STL/Settlement/Clearance/STL, based on calls
• Visit 2 ministries/Departments/Listed companies and provide report to Business visit Report to SM.

4. Annual Responsibilities

Conduct annual appraisal and recommend staff recognition

Specialist Skills / Technical Knowledge Required for this role

Familiarity with Core Banking and Application sourcing systems

Outlook/Email/HR system exposure

Previous experience

4+ years of Banking experience. Preferable to have minimum 2 years at supervisory/team leading role (exception if proven consistent top performance)