Business Co-ordination Manager

Edenred UAE; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Edenred UAE, a leading payroll and fintech solutions provider, seeks a Commercial/Operations professional to steward end-to-end deals from qualification to live client. You will coordinate across sales, account management, product, compliance, legal, operations and finance to keep actions moving and ensure accurate reporting.

You will cover for Account Managers, manage client escalations, and support banking and Exchange House partnerships to unlock timely salary payments and mobile wallet

Qualifications

• 5+ years in commercial roles such as sales operations or account management.
• Understanding of pricing, contract terms, approvals, onboarding and revenue recognition.
• Ability to operate within a defined mandate and escalate when needed.

Responsibilities

• Own the end-to-end commercial deal from qualified opportunity to signed client, coordinating across sales, account management, product, compliance, legal, operations and finance.
• Cover for Account Managers, handle escalations, and provide a clear position on return.
• Keep sales live opportunities moving and respond to client requests to avoid stalls.
• Support exchanges with partners and banking relationships; escalate when needed.
• Maintain a single clear view of the portfolio: pipeline, renewals, escalations, and at-risk accounts for reporting to the Commercial Director.
• Analyze why accounts grow or slip and offer actionable recommendations.
• Adhere to delegated authority; know what you can decide and what to escalate.
• Ensure commitments to clients are deliverable and priced correctly with Compliance/Legal early in the process.
• Keep CRM and commercial records accurate for reliable reporting.
• Support onboarding of new clients and partners; ensure smooth handover from sales to account management.

Skills

Commercial deal construction

Account management

Pricing & terms

CRM & reporting

Stakeholder management

Analytical skills

Team collaboration

Tools

CRM software

Job description

Job Description:

About Edenred

Edenred is the leading digital platform for corporate services in the areas of benefits, professional mobility, and B2B payments.

Operating in 44 countries, it connects more than 60 million users to over 2 million partner merchants through more than 1 million client companies.

Edenred offers solutions dedicated to employee engagement (meal vouchers, commuting, gift vouchers, wellness, rewards, and preferential offers to boost purchasing power), mobility (multi-energy solutions, including EV charging, fleet management services, maintenance, toll, and parking), and corporate payments (virtual cards). In addition to its own solutions, Edenred also distributes offers from more than 120 partners on its platform.

True to the Group’s purpose, “Enrich connections. For good.”, these solutions enhance users’ well-being and purchasing power and simplify the lives of professional drivers while promoting access to healthier food, more environmentally friendly products, and more sustainable mobility. They improve the attractiveness and efficiency of businesses and vitalize the employment market and the local economy.

Edenred’s 12,000 employees are committed to making the world of work a connected ecosystem that is safer, more efficient and more responsible every day.

In 2024, thanks to its global technology assets, the Group generated a business volume of nearly €45 billion, mainly through mobile applications, online platforms and cards.

Edenred is listed on the Euronext Paris stock exchange and included in the following indices: CAC Next 20, CAC Large 60, Euronext 100, Euronext Tech Leaders, FTSE4Good, DJSI Europe Index, DJSI World Index, and MSCI Europe.

The UAE Context

Edenred UAE is a fast growing payroll service provider serving more than 15,000 businesses and more than 2.2 million unbanked employees. We service over 10 banks and 35 financial institutions. We offer a unique value proposition for companies to manage their payroll and for employees to receive their salaries and use them in the simplest way, offering multiple value added services via our mobile app (money transfer, mobile recharge and card services).

Role

You will hold the commercial deal together end to end — across direct sales, account management, Exchange House partners and banking partners. This is a support and coordination role sitting alongside the Commercial Director rather than replacing them: you make sure nothing stalls because an owner is out of the office, that escalations land with someone who can act, and that the Commercial Director has a single accurate view of what is happening across the portfolio at any point in time.

An opportunity to make a real difference in a thriving fintech industry: the tighter the commercial operation runs and the faster deals and escalations are resolved, the more unbanked employees in the UAE gain the simplest way to receive their salaries and access money transfer, mobile recharge and card services through our mobile app.

Responsibilities

• Own the commercial deal from the first qualified opportunity through to a signed, live client, keeping sales, account management, product, compliance, legal, operations and finance moving so that every step has an owner and a date.
• Cover for Account Managers when they are out of the office or unavailable — pick up client escalations, take the decision where it falls within your authority, and hand back a clear position on their return.
• Do the same for Sales, keeping live opportunities moving and responding to client and prospect requests so that deals do not go quiet while an owner is away.
• Act as the day-to‑day commercial contact for Exchange House partners and support the commercial side of our banking partner relationships, resolving issues and escalating what cannot be closed at your level.
• Keep one clear view of the commercial portfolio — pipeline, renewals, open escalations and accounts at risk — and report it to the Commercial Director on a fixed cadence.
• Look behind the numbers: explain why accounts are growing or slipping, spot issues that keep coming back, and bring recommendations rather than just a status update.
• Work within a clear delegated authority, knowing what you can decide yourself and escalating promptly where the decision sits above you.
• Make sure what we commit to a client can actually be delivered and is priced correctly, bringing in Compliance and Legal early wherever a deal moves away from standard terms.
• Keep CRM and commercial records accurate so that reporting and forecasting can be relied on.
• Support the onboarding of new clients and partners and make sure the handover from sales to account management is complete (this is an individual-contributor role with no direct reports).

Your Profile

• 5+ years in a commercial, account management, sales operations or business coordination role, ideally in payments, fintech, payroll or B2B services.
• A practical understanding of how a commercial deal is constructed — pricing, contract terms, approvals, onboarding and revenue recognition.
• Comfortable taking decisions within a defined mandate, and equally clear about where that mandate ends and escalation begins.
• Strong analytical skills, able to build a portfolio view and turn it into a recommendation rather than a data dump.
• Credible with clients and partners, and able to hold an escalation confidently without the account owner present.
• Highly organised, running multiple deals and escalations in parallel without losing detail or letting items go quiet.
• Works comfortably across product, compliance, legal, operations and finance to secure the input a deal needs.
• A collaborative team player who shares knowledge and mentors peers (this role has no direct reports).
• Solid knowledge of the UAE market and the WPS / payroll landscape.