Business Application Specialist

Staff Connect UAE; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

Staff Connect UAE is seeking a Business Applications Specialist to provide functional and technical support for Microsoft Dynamics 365 Finance & Operations across Finance, Procurement, Inventory, and more. You will serve as the onsite D365 F&O SME, handling configurations, deployments, security, and integrations to ensure reliable operations in UAE, FMCG, and retail contexts.

The role covers governance of master data, reporting, UAT coordination, and continuous improvement.

Qualifications

• Bachelor's degree in IT, CS, IS or related discipline.
• At least 7 years of experience supporting ERP and enterprise applications.
• Hands-on experience with Microsoft Dynamics 365 Finance & Operations.
• Experience supporting multiple D365 modules: Finance, Procurement, Inventory, Warehouse, Sales, Production.
• Experience with security, workflows, batch jobs, deployments, integrations, UAT, and data management.
• ERP transformation or migration project experience is an advantage.
• Experience in FMCG/food manufacturing, distribution or retail preferred.

Responsibilities

• Provide day-to-day functional and technical support for D365 F&O and related business applications.
• Coordinate deployments, releases, testing, and change requests; manage incidents and service requests.
• Support configuration, reporting, data interfaces, and integration monitoring.
• Govern master data, security roles, access reviews, and approvals.
• Support Power BI/SSRS reporting, dashboards, and analytics.
• Coordinate UAT, deployments, hotfixes, and environment refreshes.
• Maintain knowledge transfer and process documentation; ensure business continuity.

Skills

D365 F&O

ERP support

D365 modules

Security & workflows

Data management

Education

Bachelor's degree in IT/CS/IS

Job description

Title:-Business Applications Specialist (Microsoft Dynamics 365 F&O)

Location:- Dubai

Job Purpose

The primary responsibility of this role is the functional and technical support, enhancement, administration, and continuous improvement of Microsoft Dynamics 365 Finance & Operations (D365 F&O).

The role will serve as the onsite D365 F&O subject matter expert, supporting business users across Finance, Procurement, Sales, Supply Chain, Manufacturing, Warehousing, Retail, and related business functions. The position will also support key business applications, integrations, reporting platforms, and Oracle transformation initiatives while ensuring reliable operations, governance, and business continuity across UAE, BSA, and related entities.

1. D365 F&O Support and Service Delivery

Provide day-to-day functional and technical support for Microsoft Dynamics 365 Finance & Operations.

Manage incidents, service requests, enhancements, problem resolution, and user support.

Support configuration, testing, deployment, release management, and change requests.

Monitor system performance, batch jobs, workflows, integrations, and critical business transactions.

Coordinate application deployments and releases through Azure DevOps and Microsoft Lifecycle Services (LCS).Support Feature Management, Electronic Reporting (ER), and the Data Management Framework (DMF).

2. D365 Business Process Support

• Finance: General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Costing, VAT, and financial reporting.
• Procurement and Sourcing.
• Sales Order Management.
• Inventory Management.
• Warehouse Management.
• Production Control.
• Quality Management.
• Retail and POS.
• Master Planning and Supply Chain Operations.

3. Enterprise Applications and Integrations

Support Microsoft Dynamics 365 F&O, Oracle HR Self Service, Oracle Demand Management Cloud, SalesWorx, Shopify, Shipsy, Burq, eMRI, Atlas, ContentVerse, and POS solutions.

Support API, e-commerce, logistics, 3PL, and SalesWorx integrations.

Support Azure App Registrations, data interfaces, data migration activities, and integration monitoring and troubleshooting.

4. Security, Governance and Master Data

Manage D365 security roles and user access.

Perform periodic access reviews and segregation-of-duty validations.

Configure workflows, approvals, and delegations.

Govern and maintain master data, including customers, vendors, items, warehouses, financial dimensions, and reference data.

Support audit, security, tax, financial-control, and UAE e-Invoicing requirements.

5. Reporting and Analytics

Support Power BI, operational reporting, dashboards, and business analytics.

Ensure the availability and accuracy of business-critical reports.

Knowledge of SSRS report development, maintenance, enhancement, and troubleshooting is highly desirable.

Support data quality and reporting optimization initiatives.

6. Testing, Deployment and Continuous Improvement

Coordinate user acceptance testing and business validation.

Support releases, deployments, hotfix implementation, and environment refresh activities.

Identify opportunities for process automation and continuous improvement.

Maintain application documentation and operational procedures.

7. Business Continuity and Knowledge Transfer

Act as the operational backup for the BSA Business Applications Manager.

Maintain up-to-date documentation of processes, configurations, customizations, integrations, reports, and support procedures.

Ensure structured knowledge transfer and reduce dependency on individual resources.

Support continuity of operations during planned and unplanned absences.

Qualifications and Experience

• *Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related discipline.
• *Minimum 7 years of experience supporting ERP and enterprise applications.
• *Strong hands-on experience with Microsoft Dynamics 365 Finance & Operations.
• *Strong experience supporting multiple D365 modules, including Finance, Procurement, Inventory, Warehouse Management, Sales, and Production.
• *Experience with security, workflows, batch jobs, deployments, integrations, UAT, and data management.
• *Experience supporting D365 F&O in FMCG, food manufacturing, distribution, or retail environments is highly preferred.
• *Experience participating in ERP transformation or migration projects is an advantage.