Branch Sales Officer

RAKBANK; United Arab Emirates; On-site; AED 120,000 - 180,000; Full time

Job summary

RAKBANK is seeking a qualified professional to oversee branch service functions in the United Arab Emirates. This role involves enhancing customer experiences, promoting financial products, and maintaining service standards. A Bachelor's degree or equivalent is required, along with strong skills in customer service and sales techniques. Candidates should be detail-oriented, possess effective communication skills and be able to adapt while working as part of a team. The successful candidate will contribute to achieving sales targets and compliance with internal policies.

Qualifications

• Bachelor's degree or equivalent qualification is required.
• Familiarity with sales strategy and compliance guidelines in a banking environment.
• Understanding of regulatory requirements and risk management protocols.

Responsibilities

• Oversee branch service functions to deliver superior customer experiences.
• Promote and sell financial products to achieve assigned sales targets.
• Provide accurate information and guidance to customers.
• Support branch operations under the guidance of the Line Manager.
• Ensure compliance with service standards and operational controls.

Skills

Customer service

Sales techniques

Attention to detail

Effective communication

Education

Bachelor’s degree or equivalent qualification

Job description

About the Role

Oversee branch service functions to deliver superior customer experiences, enhance cross‑selling initiatives, and ensure adherence to defined service standards and operational controls.

Job Description

Oversee branch service functions to deliver superior customer experiences, enhance cross‑selling initiatives, and ensure adherence to defined service standards and operational controls.

What You Will Be Doing

• Execute branch activities related to new business accurately and within defined timelines, ensuring an excellent customer experience.
• Actively promote and sell appropriate financial products to achieve assigned sales targets.
• Provide accurate information and professional guidance to customers in line with the Staff Code of Conduct.
• Support overall branch operations under the guidance of the Line Manager, adhering to departmental policies, procedures, and regulatory requirements.
• Perform additional duties as assigned by the Line Manager to support effective branch functioning.
• Ensure full compliance with the Branch Governance Charter, service standards, and operational controls.
• Follow established operating procedures and maintain consistent adherence to them.
• Deliver assigned sales and service tasks with precision and within agreed timelines.
• Maintain a high level of professionalism while consistently delivering superior customer service.
• Adhere to Business Continuity Management (BCM) requirements and participate in mandatory training programs.
• Build and maintain effective working relationships with internal stakeholders and customers to support business objectives.

What We Are Looking For

Qualification

• Bachelor’s degree or equivalent qualification.

Experience

• Operate within the bank’s sales strategy, compliance guidelines, and customer service standards.
• Adhere to regulatory requirements, internal policies, and risk management protocols.

Follows approved product programs, pricing structures, and promotional campaigns.

Behavioral Competencies

• Fostering teamwork, building collaborative relationships, adaptability and resilience, result orientation, problem solving.

Functional Competencies

• Attention to detail, effective communication, technical proficiency.

Initiative in the area of work for achieving sales.