Branch Manager

National Bank of Fujairah (NBF); Abu Dhabi; On-site; AED 360,000 - 600,000; Full time

Job summary

National Bank of Fujairah (NBF) in Abu Dhabi seeks a Branch Manager to drive performance by hitting sales and service targets, while ensuring regulatory compliance and risk controls. You will lead, develop, and motivate branch staff to deliver exceptional customer service and maintain a high standard of operational excellence.

The role focuses on asset/liability growth, relationship management, cross-selling, staff development, and adherence to Emiratisation objectives.

Qualifications

• Graduate degree from a recognized university.
• Minimum 10 years banking experience with 5 years in sales/service.
• Strong leadership and team management skills.
• Excellent sales, communication, and interpersonal skills.
• Good knowledge of local banking regulations.

Responsibilities

• Achieve branch targets for assets, liabilities, revenue and profitability.
• Drive sales growth through new customer acquisition and cross selling.
• Ensure compliance with regulatory requirements and internal policies.
• Monitor and optimize risk management and internal control frameworks.
• Deliver exceptional customer service and address complaints promptly.
• Oversee branch operations, teller services, cash management and security.
• Maintain BCP readiness and audit readiness within the branch.
• Lead, develop and motivate branch employees through performance management.

Skills

Leadership

Sales

Customer service

Communication

Regulatory knowledge

Team management

Strategy

Education

Graduate degree

Job description

The Branch Manager is responsible for driving branch performance by achieving sales and service targets, delivering exceptional customer service, ensuring regulatory compliance, identifying business growth opportunities, and leading, developing, and motivating staff while supporting the Bank's Emiratisation objectives.

Key Accountabilities

• Achieve branch targets for assets, liabilities, revenue, and profitability across Retail and SME banking segments, in line with the branch business mix.
• Drive sales growth through new customer acquisition, relationship management, and cross-selling opportunities.

Compliance & Risk Management

• Ensure compliance with all applicable regulatory requirements, internal policies, and the Bank's Code of Conduct.
• Maintain effective risk management and internal control frameworks within the branch.
• Monitor and follow up on overdue accounts and ensure timely recovery actions.
• Support and coordinate regulatory reviews, audits, and compliance monitoring activities.

Customer Service

• Deliver exceptional customer service and ensure adherence to established service standards.
• Monitor customer interactions and promptly address customer complaints and service issues.
• Maintain high levels of customer satisfaction and operational excellence.

Operations

• Oversee all branch operations, including teller services, cash management, security, and control procedures.
• Ensure adherence to transaction processing standards and operational controls.
• Maintain a satisfactory audit rating and implement all required control measures.
• Ensure effective Business Continuity Plan (BCP) implementation and readiness.

Duties and Responsibilities:

• Promote a strong compliance culture within the branch and ensure adherence to the Bank's Compliance Risk Management Framework, regulatory requirements, and internal policies.
• Support compliance monitoring activities, audits, and timely closure of compliance-related actions and reporting requirements.Ensure the effective implementation and maintenance of the Branch Business Continuity Plan (BCP) and readiness for any disruption scenarios.
• Maintain branch premises, security standards, signage, and customer communication materials to ensure a professional banking environment.
• Drive business growth by identifying sales opportunities, maximizing cross-selling activities, and supporting branch sales campaigns and customer acquisition initiatives.
• Lead, develop, and motivate branch employees through performance management, training, career development, and job rotation programs.
• Foster a high-performance culture while ensuring staff engagement, succession planning, and alignment with the Bank's Emiratisation objectives

Qualifications:

• Graduate degree from a recognized university.

Experience:

• Minimum 10 years of banking experience, including 5 years in a sales and service role.
• Strong leadership and team management skills.
• Excellent sales, communication, and interpersonal skills.
• Customer-focused with strong problem-solving abilities.
• Good knowledge of local banking regulations.