Branch Customer Experience Lead

Emirates Islamic Bank; Abu Dhabi; Presencial; AED 90.000 - 130.000; Jornada completa

Descripción de la vacante

Emirates Islamic Bank in Abu Dhabi is seeking a customer service-focused professional to ensure high satisfaction through strong product knowledge and quality service across channels.

The role involves analyzing customer feedback, collaborating with departments, and driving process improvements and digital channel enhancements. You will lead teams and stakeholders with a results-driven approach.

Formación

• Strong customer service knowledge and product/service offering understanding.
• Ability to handle escalated customer queries effectively.
• Collaborates with various departments to feedback on offerings based on customer feedback.
• Proactive in process improvement and digital service channel enhancement.
• Results-oriented, self-motivated with strong business acumen.

Responsabilidades

• Ensure customer service teams achieve high satisfaction through knowledge of products and services.
• Provide quality customer service in interactions with customers.
• Handle escalated customer queries in a timely manner.
• Work with other departments to feedback on products and services from customer insights.
• Drive process improvements and collaborate on automated/digital service channels.
• Lead teams and manage stakeholders with a pleasant disposition.

Descripción del empleo

Emirates Islamic Bank in Abu Dhabi is seeking a customer service-focused professional to ensure high satisfaction through strong product knowledge and quality service across channels.

The role involves analyzing customer feedback, collaborating with departments, and driving process improvements and digital channel enhancements. You will lead teams and stakeholders with a results-driven approach.