Customer Experience Lead - Banking Training & Travel

ADIB; Abu Dhabi; Presencial; AED 167 000 - 279 000; Tempo integral

Resumo da oferta

ABU DHABI ISLAMIC BANK is seeking a Customer Experience Lead to drive customer-centric initiatives, monitor satisfaction against service standards, and educate frontline staff. The role involves investigating staff attitude concerns, reporting to CEG and area managers, and visiting branches to train teams.

The position requires a Bachelor's degree, fluent English, and willingness to travel across all UAE regions. Proficiency in MS Office is expected to support analytics and reporting.

Qualificações

• Bachelor's degree required.
• Fluent English required.
• Customer-centric mentality required.
• Familiarity with bank systems, products and services.
• Ability to multi-task across many issues.
• Willingness to travel across all UAE areas.
• Proficiency in MS Office (Excel, PowerPoint, Word).

Responsabilidades

• Support CEG leadership with customer experience strategic and ad hoc initiatives.
• Monitor branch performance in customer satisfaction against ADIB service standards.
• Educate frontline staff on mystery shopper findings and customer service standards.
• Investigate staff attitude complaints and report recommendations to CEG and area managers.
• Monitor wait time queue systems and customer feedback devices in area branches.
• Visit branches to meet customers, monitor staff service behaviors and deliver training.

Conhecimentos

Customer-centric mentality

Fluent English

Multi-tasking

Travel across UAE

MS Office

Formação académica

Bachelor's degree

Ferramentas

MS Office (Excel, PowerPoint, Word)

Descrição da oferta de emprego

ABU DHABI ISLAMIC BANK is seeking a Customer Experience Lead to drive customer-centric initiatives, monitor satisfaction against service standards, and educate frontline staff. The role involves investigating staff attitude concerns, reporting to CEG and area managers, and visiting branches to train teams.

The position requires a Bachelor's degree, fluent English, and willingness to travel across all UAE regions. Proficiency in MS Office is expected to support analytics and reporting.