Branch Banking: Customer Experience Champion

First Abu Dhabi Bank (FAB); Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

First Abu Dhabi Bank (FAB) is seeking a Service Champion to deliver exceptional customer service at the branch. You will welcome customers, assess their needs, and guide them toward FAB digital services while educating them on available products and processes.

Within a team, you will help drive customer satisfaction, generate leads, and maintain compliance. Strong communication and confidentiality are essential for daily branch operations and serving diverse clients in Dubai.

Qualifications

• High School graduated.
• Detail-oriented with a mind for numbers.
• Ability to maintain high level of confidentiality.
• Knowledge of customer service principles.
• Relevant computer skills.

Responsibilities

• Welcome customers visiting the branch and create a welcoming atmosphere.
• Engage with customers to understand their reason for visiting and guide them accordingly.
• Provide information on FAB services and products and assist with digital options.
• Educate customers on digital banking channels and self-service options.
• Generate leads through product and service recommendations.
• Ensure accurate information and resolve inquiries with compliance and professionalism.

Skills

Detail-oriented

Customer service principles

Confidentiality

Computers

Education

High School diploma

Job description

First Abu Dhabi Bank (FAB) is seeking a Service Champion to deliver exceptional customer service at the branch. You will welcome customers, assess their needs, and guide them toward FAB digital services while educating them on available products and processes.

Within a team, you will help drive customer satisfaction, generate leads, and maintain compliance. Strong communication and confidentiality are essential for daily branch operations and serving diverse clients in Dubai.