Bank Branch Customer Experience Champion

First Abu Dhabi Bank (FAB); Dubai; On-site; AED 100,000 - 134,000; Full time

Job summary

First Abu Dhabi Bank (FAB) is seeking a Service Champion in Dubai to welcome customers, understand their needs, and guide them toward digital channels when possible. You will educate clients on FAB’s services and assist with deposits, withdrawals, and account inquiries to provide a seamless branch experience.

In this role you will work with the branch team to promote FAB’s customer-first culture, generate leads through cross-sell opportunities, and ensure accurate, compliant transactions while

Qualifications

• 2 years’ relevant banking experience.
• Confidentiality and data security knowledge.
• Basic computer skills.

Responsibilities

• Greet customers and provide service in-branch.
• Understand customer needs and guide to digital/self-service options.
• Educate customers on FAB services and generate leads.
• Maintain accurate information and ensure compliant transactions.
• Collaborate with branch team to improve customer experience.

Skills

Customer Service

Lead Generation

Cross-Selling

Digital Banking

Query Handling

Education

High School diploma

2 years banking experience

Job description

First Abu Dhabi Bank (FAB) is seeking a Service Champion in Dubai to welcome customers, understand their needs, and guide them toward digital channels when possible. You will educate clients on FAB’s services and assist with deposits, withdrawals, and account inquiries to provide a seamless branch experience.

In this role you will work with the branch team to promote FAB’s customer-first culture, generate leads through cross-sell opportunities, and ensure accurate, compliant transactions while