Banking Customer Experience Specialist

First Abu Dhabi Bank; Al Ruways Industrial City; On-site; AED 100,440 - 133,920; Full time

Benefits offered by this job

Opportunities for growth

Extensive training and professional development

Job summary

First Abu Dhabi Bank is looking for a Customer Service Representative to enhance the customer experience at the UAE's largest bank. This role involves answering calls, resolving issues, and promoting FAB products while ensuring compliance with bank policies.

The ideal candidate should have strong communication skills and a basic understanding of banking services. Join us for professional development and dynamic work environment!

Qualifications

• Minimum zero to two years of experience in banking or customer service roles.
• Strong communication skills in English and Arabic.
• Good understanding of banking products and customer service principles.

Responsibilities

• Answer inbound calls and provide accurate service information.
• Resolve customer complaints and escalate when necessary.
• Meet service standards and customer satisfaction targets.

Skills

Customer service delivery

Call handling (inbound/outbound)

Complaint resolution

Lead generation and upselling

Documentation and CRM updates

Problem solving and communication

Compliance and confidentiality

Shift flexibility and teamwork

Education

High school diploma

Job description

First Abu Dhabi Bank is looking for a Customer Service Representative to enhance the customer experience at the UAE's largest bank. This role involves answering calls, resolving issues, and promoting FAB products while ensuring compliance with bank policies.

The ideal candidate should have strong communication skills and a basic understanding of banking services. Join us for professional development and dynamic work environment!