Banking Customer Service & Growth Officer

First Abu Dhabi Bank FAB; Abu Dhabi; On-site; AED 100,000 - 167,000; Full time

Job summary

First Abu Dhabi Bank FAB is seeking an Officer Customer Service at the Abu Dhabi branch to deliver professional and reliable service while protecting the bank's interests. Reporting to the Assistant Branch Manager, the role contributes to a positive customer experience and supports effective branch operations to achieve sales and business development targets.

The position requires integrity, confidentiality, regulatory compliance, and adherence to bank policies and sales performance requirements.

Qualifications

• Ability to achieve individual sales targets while maintaining high standards of customer service and compliance.
• Strong customer engagement and relationship-building skills with a focus on business growth and revenue generation.
• Proven experience in achieving sales targets for retail banking products and services; strong cross-selling and referral-generation skills.

Responsibilities

• Achieve assigned sales targets through proactive customer engagement, identification of customer needs, cross-selling of bank products and services, and generation of quality referrals in line with branch objectives.

Skills

Sales targets achievement

Customer engagement

Cross-selling

Referral generation

Compliance awareness

Job description

First Abu Dhabi Bank FAB is seeking an Officer Customer Service at the Abu Dhabi branch to deliver professional and reliable service while protecting the bank's interests. Reporting to the Assistant Branch Manager, the role contributes to a positive customer experience and supports effective branch operations to achieve sales and business development targets.

The position requires integrity, confidentiality, regulatory compliance, and adherence to bank policies and sales performance requirements.