Banking Customer Service Specialist

First Abu Dhabi Bank (FAB); Abu Dhabi; On-site; AED 36,000 - 58,000; Full time

Job summary

First Abu Dhabi Bank (FAB) in Abu Dhabi seeks a Customer Service Representative to assist customers with product and service information, resolve issues, and uphold immaculate quality standards. The role emphasizes end-to-end solutions for a better service experience and confidentiality of customer data.

You will handle inbound calls, address complaints, upsell FAB products, and maintain customer records, with English and Arabic communication required.

Qualifications

• High School diploma or equivalent.
• 0–2 years relevant banking customer service experience.
• English and Arabic communication skills.
• Good documentation and phone skills.

Responsibilities

• Attend to inbound calls within quality guidelines and resolve issues.
• Handle and resolve customer complaints to satisfaction within authority limits.
• Advise management by collecting customer information and analyzing needs.
• Upsell FAB products and generate new prospects/leads.
• Maintain customer records and confidentiality of data.
• Adhere to bank policies and local laws/regulations.
• Adjust to scheduled shifts to meet service levels and abandon rates.

Skills

Customer Service

Product Knowledge

Quality Focus

Problem Solving

Documentation Skills

Listening

Phone Skills

Education

High School

Job description

First Abu Dhabi Bank (FAB) in Abu Dhabi seeks a Customer Service Representative to assist customers with product and service information, resolve issues, and uphold immaculate quality standards. The role emphasizes end-to-end solutions for a better service experience and confidentiality of customer data.

You will handle inbound calls, address complaints, upsell FAB products, and maintain customer records, with English and Arabic communication required.