Boutique Operations Risk Manager

Cartier; Dubai; On-site; AED 360,000 - 540,000; Full time

Job summary

Cartier in the United Arab Emirates seeks a Business Risk Manager to strengthen the internal-control and compliance framework across boutiques, POS, and offices in the UAE. You will partner with boutique teams to balance risk controls with exceptional client service and operational efficiency.

You will lead reviews of operations manuals, support training on AML and fraud prevention, conduct operational checks, analyse sales activity, and follow up on audit findings to improve control

Qualifications

• Experience in internal controls, compliance, audit or risk management.
• Ability to assess business situations, identify risk areas and fraud exposure.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication and stakeholder management abilities.
• Independent and discreet with integrity.
• Fluency in English; French and/or Arabic is an advantage.
• Willingness to travel within the UAE.

Responsibilities

• Review and maintain the Boutique Operations Manual with regional/international teams.
• Partner with boutique management to optimise workflows while ensuring risk controls.
• Train boutique staff on operational controls, compliance, AML and fraud prevention.
• Ensure onboarding introduces compliance during probation.
• Support boutiques with queries and continuous-improvement initiatives to increase client-facing time.
• Analyse boutique sales activity (exchanges, refunds, deposits, high-value transactions, price changes, reservations).
• Conduct Operational Checks across boutiques and provide reports.
• Follow up on audit findings and implement improvements to strengthen controls.
• Ensure inventories and operations comply with Maison standards and resolve discrepancies.
• Assess business risks and support investigations with confidentiality.

Skills

Internal controls

Compliance

Audit

Risk assessment

Fraud prevention

Stakeholder management

Analytical thinking

Attention to detail

Communication skills

Discretion & integrity

English fluency

French/Arabic advantage

Travel flexibility

Job description

Cartier in the United Arab Emirates seeks a Business Risk Manager to strengthen the internal-control and compliance framework across boutiques, POS, and offices in the UAE. You will partner with boutique teams to balance risk controls with exceptional client service and operational efficiency.

You will lead reviews of operations manuals, support training on AML and fraud prevention, conduct operational checks, analyse sales activity, and follow up on audit findings to improve control