Boutique Operations Coordinator - UAE National

Richemont; Dubai; On-site; AED 134,000 - 201,000; Full time

Job summary

Jaeger-LeCoultre in Dubai is seeking a Boutique Operations Coordinator (UAE national) to ensure boutique operational excellence and deliver a seamless client experience. You will oversee stock management, compliance, and administration while supporting luxury service on the sales floor.

The role emphasizes meticulous attention to detail, teamwork, and the ability to adapt to a premium retail environment and evolving procedures.

Qualifications

• Fluency in English is required; other language is a plus.
• Excellent communication, interpersonal and presentation skills.
• Strong team player with empathy and luxury-focused attention to detail.
• Willingness to operate in a fast-paced boutique environment.

Responsibilities

• Ensure operational excellence in boutique operations.
• Manage stock and stock movements, inventories, orders and consignments.
• Guarantee compliance with Group policies and Maison rules.
• Coordinate opening and closing procedures and assist on the sales floor.
• Elevate the client journey with a luxurious environment and visual merchandising.

Skills

Communication skills

Interpersonal skills

Presentation skills

Fluency in English

Job description

Since 1833, driven by an unquenchable thirst for innovation and creativity, and inspired by the peaceful natural surroundings of its home in the Vallée de Joux, Jaeger-LeCoultre has been distinguished by its mastery of complications and the precision of its mechanisms. Known as the Watchmaker of Watchmakers, the Manufacture has expressed its relentlessly inventive spirit through the creation of more than 1,400 different calibres and the award of more than 430 patents. Harnessing 190 years of accumulated expertise, La Grande Maison’s watchmakers design, produce, finish and ornament the most advanced and precise mechanisms, blending passion with centuries-old savoir-faire, linking the past to the future, timeless but always up with the times. With 180 skills brought together under one roof, the Manufacture creates fine timepieces that combine technical ingenuity with aesthetic beauty and a distinctively understated sophistication.

BOUTIQUE OPERATIONS COORDINATOR, DUBAI (UAE NATIONAL)

Mall of the Emirates – Dubai - United Arab Emirates

HOW ARE YOU MAKING AN IMPACT?

PART OF THE BOUTIQUE TEAM, YOU ENSURE THE BOUTIQUE OPERATIONAL EXCELLENCE CONTRIBUTING TO A SEAMLESS CLIENT EXPERIENCE AND THE BUSINESS AMBITION ACHIEVEMENT

WHAT ARE YOUR KEY RESPONSIBILITIES?

ENSURE OPERATIONAL EXCELLENCE

• Stock management:
  • Manage stock and stock movements: receptions, shipping, inventories, orders, consignments while maintaining quality control and preventing stock losses
  • Manage tools and PLV supply: orders, inventories, optimal storage
• Compliance and risk management:
  • Ensure compliance with Group’s policies & Maison’s commercial rules.
  • Guarantee that retail procedures are respected (selling, customer services, stock management, security…).
  • Ensure all team is aware about latest procedures and tools capabilities.
  • Support overall success of boutique audits; partner with management to implement and execute action plans
• Administration:
  • Monitor administrative aspects of boutique sales; ensure daily transactions and proper paperwork are submitted to respective corporate teams timely and accurately
• Elevate the client journey:
  • Ensure the boutique environment is meticulously maintained to provide a welcoming and luxurious experience for all clients.
  • Assist to set-up and optimize visual merchandising.
  • Identify and coordinate boutique maintenance operations.
• Daily operations:
  • Coordinate efficient opening and closing procedures
  • Assist with customer service responsibilities as needed (e.g., the client repair flow, execution of reports, and monthly inventory/reconciliation)
  • Offer assistance on the sales floor as needed
    

WHAT ARE YOUR DRIVERS?

• Self-driven and can act in a low pace environment
• Curious
• Humble
• Rigorous
• Proper sense of luxury and pay attention to details and excellence
• Strong team player, empathetic

WHAT DO YOU BRING TO THE TEAM?

• Excellent communication, interpersonal, and presentation skills
• Fluency in English. Other language is a plus.