Boutique Operations Coordinator - UAE National

Jaeger-LeCoultre; Dubai; On-site; AED 89,000 - 167,000; Full time

Job summary

Jaeger-LeCoultre in Dubai is seeking a proactive Boutique Operations Coordinator to ensure operational excellence in the boutique and deliver a seamless, luxury client experience within Mall of the Emirates. You will be part of the boutique team, coordinating stock, administrative tasks and client services.

The role requires strong English communication, attention to detail and a collaborative mindset to support the boutique's business ambitions and uphold the brand's standards.

Qualifications

• Excellent communication, interpersonal and presentation skills.
• Fluency in English; other language is a plus.

Responsibilities

• Stock management: manage stock and movements including receptions, shipping, inventories and orders; maintain quality control and prevent losses.
• Compliance and risk management: ensure adherence to Group policies and boutique procedures, support audits.
• Administration: monitor paperwork and daily transactions, liaise with corporate teams.
• Elevate the client journey: maintain a welcoming luxurious environment and assist with visual merchandising and boutique maintenance.
• Daily operations: manage opening/closing procedures and assist on the sales floor as needed.

Skills

Self-driven

Curious

Humble

Rigorous

Attention to detail

Strong team player

Empathetic

Luxury mindset

Job description

Since 1833, driven by an unquenchable thirst for innovation and creativity, and inspired by the peaceful natural surrounding of its home in the Vallée de Joux, Jaeger-LeCoultre has been distinguished by its mastery of complications and the precision of its mechanisms. Known as the Watchmaker of Watchmakers, the Manufacture has expressed its relentlessly inventive spirit through the creation of more than 1,400 different calibres and the award of more than 430 patents. Harnessing 190 years of accumulated expertise, La Grande Maison’s watchmakers design, produce, finish and ornament the most advanced and precise mechanisms, blending passion with centuries-old savoir-faire, linking the past to the future, timeless but always up with the times. With 180 skills brought together under one roof, the Manufacture creates fine timepieces that combine technical ingenuity with aesthetic beauty and a distinctively understated sophistication.

BOUTIQUE OPERATIONS COORDINATOR, DUBAI (UAE NATIONAL)

Mall of the Emirates – Dubai - United Arab Emirates

HOW ARE YOU MAKING AN IMPACT?

PART OF THE BOUTIQUE TEAM, YOU ENSURE THE BOUTIQUE OPERATIONAL EXCELLENCE CONTRIBUTING TO A SEAMLESS CLIENT EXPERIENCE AND THE BUSINESS AMBITION ACHIEVEMENT

WHAT ARE YOUR KEY RESPONSIBILITIES?

ENSURE OPERATIONAL EXCELLENCE

• Stock management:
  • Manage stock and stock movements: receptions, shipping, inventories, orders, consignments while maintaining quality control and preventing stock losses
  • Manage tools and PLV supply: orders, inventories, optimal storage
• Compliance and risk management:
  • Ensure compliance with Group’s policies & Maison’s commercial rules.
  • Guarantee that retail procedures are respected (selling, customer services, stock management, security…).
  • Ensure all team is aware about latest procedures and tools capabilities.
  • Support overall success of boutique audits; partner with management to implement and execute action plans
• Administration:
  • Monitor administrative aspects of boutique sales; ensure daily transactions and proper paperwork are submitted to respective corporate teams timely and accurately
• Elevate the client journey:
  • Ensure the boutique environment is meticulously maintained to provide a welcoming and luxurious experience for all clients.
  • Assist to set-up and optimize visual merchandising.
  • Identify and coordinate boutique maintenance operations.
• Daily operations:
  • Coordinate efficient opening and closing procedures
  • Assist with customer service responsibilities as needed (e.g., the client repair flow, execution of reports, and monthly inventory/reconciliation)
  • Offer assistance on the sales floor as needed

WHAT ARE YOUR DRIVERS?

• Self-driven and can act in a low pace environment
• Curious
• Humble
• Rigorous
• Proper sense of luxury and pay attention to details and excellence
• Strong team player, empathetic

WHAT DO YOU BRING TO THE TEAM?

• Excellent communication, interpersonal, and presentation skills
• Fluency in English. Other language is a plus.