Bilingual Patient Access Officer (Arabic/English)

M42 Ltd.; Abu Dhabi; On-site; AED 70,000 - 90,000; Full time

Job summary

Danat Al Emarat, a world-class women’s and children’s hospital in Abu Dhabi, seeks UAE National Guest Services Officers for our Patient Access Services team. You will register patients, schedule appointments, verify insurance, and provide Arabic-English interpretation to support clear communication with physicians and patients.

Join a fast-paced healthcare environment focused on service excellence, accuracy, and patient-centric care, coordinating with clinical staff to ensure a seamless patient

Qualifications

• 2+ years in customer service, patient access, translation, or administrative roles in healthcare

Responsibilities

• Greet and assist patients to ensure a positive and professional experience.
• Manage patient registration, insurance verification, and appointment scheduling.
• Handle cash collections, billing inquiries, and accurate patient identification.
• Provide Arabic–English interpretation to support clear patient–staff communication.
• Support clinical assistant duties as required.
• Ensure compliance with DOH, DHA, and JCI standards.
• Communicate effectively with patients, families, and medical teams.
• Contribute to service excellence and continuous process improvement

Skills

Customer service

Translation

Appointment scheduling

Cash handling

Interpersonal communication

Tools

EMR systems

Hospital systems

Microsoft Office

Job description

Danat Al Emarat, a world-class women’s and children’s hospital in Abu Dhabi, seeks UAE National Guest Services Officers for our Patient Access Services team. You will register patients, schedule appointments, verify insurance, and provide Arabic-English interpretation to support clear communication with physicians and patients.

Join a fast-paced healthcare environment focused on service excellence, accuracy, and patient-centric care, coordinating with clinical staff to ensure a seamless patient