Bilingual Patient Access Concierge

M42 Ltd.; Abu Dhabi; On-site; AED 47,000 - 71,000; Full time

Job summary

M42 Ltd., via Capital Health Screening Centre in Abu Dhabi, is looking for UAE Nationals to join our Patient Access Services team as Guest Services Officers. You will be the first point of contact for patients, families and visitors, handling registration, appointment scheduling and insurance verification with accuracy and courtesy.

You will provide Arabic-English interpretation in consultations, support clinical staff as needed, and ensure compliance with DOH, DHA and JCI standards to deliver a

Qualifications

• Customer service and communication skills are essential.
• Interpersonal skills to interact with patients from diverse backgrounds.
• Attention to detail and problem-solving abilities.
• Experience with Microsoft Office and EMR/EHR systems.

Responsibilities

• Greet and assist patients to ensure a positive, professional experience.
• Register patients, verify insurance, and schedule appointments.
• Handle cash collections, billing inquiries, and patient ID accuracy.
• Provide Arabic-English interpretation to support clear communication.
• Assist clinicians with routine tasks as needed.
• Ensure compliance with DOH, DHA and JCI standards.
• Communicate effectively with patients, families and medical staff.
• Contribute to service excellence and ongoing process improvements.

Skills

Customer service

Communication

Interpersonal skills

Attention to detail

Education

Bachelor's degree or Vocational/Technical qualification

Tools

Microsoft Office

EMR / EHR systems

Job description

M42 Ltd., via Capital Health Screening Centre in Abu Dhabi, is looking for UAE Nationals to join our Patient Access Services team as Guest Services Officers. You will be the first point of contact for patients, families and visitors, handling registration, appointment scheduling and insurance verification with accuracy and courtesy.

You will provide Arabic-English interpretation in consultations, support clinical staff as needed, and ensure compliance with DOH, DHA and JCI standards to deliver a