Guest Services Officer (UAE National) – Healthcare Access

Amana Healthcare; Abu Dhabi; On-site; AED 56,000 - 100,000; Full time

Job summary

Amana Healthcare invites applications for a Guest Services Officer responsible for pre-registration, registration, scheduling, patient identification, cash collections and insurance eligibility. You will serve as the front-door contact for patients, coordinating with families, physicians, and nurses while ensuring DOH, Dubai Health Authority, and JCI standards are met.

The successful candidate has vocational/technical education or a bachelor’s degree and at least 2 years in an operational role,

Qualifications

• Vocational or technical education or a bachelor’s degree.
• 2+ years of similar experience in an operational role.
• Strong attention to detail and accuracy.
• Ability to communicate with patients in a culturally sensitive manner.

Responsibilities

• Greets and welcomes patients
• Performs positive identification of patients upon arrival
• Prints and places wristbands on patients when applicable
• Obtains insurance card and demographic information and inputs information into EMR
• Secure signatures for treatments and provide required documents
• Provide Patient and Family Rights information during signings
• Performs accurate registration with thorough interview technique
• Performs insurance eligibility and verification
• Validates scheduled procedures and patient out-of-pocket responsibility
• Validates Emirates ID and performs patient identification
• Identifies and routes unauthorized procedures to Insurance officer
• Ensures compliance and proper registration for claims submission

Skills

Attention to detail

Communication

Analytical thinking

Cultural sensitivity

Education

Vocational / Technical Education or Bachelor’s degree

Tools

Microsoft Office

Job description

Amana Healthcare invites applications for a Guest Services Officer responsible for pre-registration, registration, scheduling, patient identification, cash collections and insurance eligibility. You will serve as the front-door contact for patients, coordinating with families, physicians, and nurses while ensuring DOH, Dubai Health Authority, and JCI standards are met.

The successful candidate has vocational/technical education or a bachelor’s degree and at least 2 years in an operational role,