Bilingual Clinic Receptionist: English & Arabic

Royal Health Group; Abu Dhabi; On-site; AED 56,000 - 78,000; Full time

Job summary

Royal Health Group in Abu Dhabi seeks a courteous Clinic Receptionist to welcome patients and visitors and manage appointments. You will book, confirm, cancel, and reschedule, answer calls and messages, and help with billing and insurance documentation when required.

Fluent English and Arabic communication, a friendly, professional appearance, and basic computer skills are essential. Prior clinic or hospital reception experience is preferred to maintain patient confidentiality and smooth

Qualifications

• Fluent English and Arabic communication required.
• Experience in clinic or hospital reception preferred.
• Basic computer skills including MS Office and appointment systems.
• Friendly, professional appearance with good customer service.

Responsibilities

• Welcome patients and visitors politely.
• Book, confirm, cancel, and reschedule appointments.
• Answer phone calls, WhatsApp messages, and patient inquiries.
• Register patients and update their information in the clinic system.
• Coordinate appointments with doctors and nurses.
• Handle billing, payments, receipts, and insurance documentation when required.
• Explain clinic services and direct patients to the appropriate department.
• Maintain patient confidentiality and organize medical records.
• Keep the reception and waiting area clean and professional.
• Follow clinic policies and applicable UAE healthcare regulations.

Skills

English

Arabic

Customer service

Multitasking

Phone handling

MS Office

Appointment system

Tools

MS Office

Appointment system

Job description

Royal Health Group in Abu Dhabi seeks a courteous Clinic Receptionist to welcome patients and visitors and manage appointments. You will book, confirm, cancel, and reschedule, answer calls and messages, and help with billing and insurance documentation when required.

Fluent English and Arabic communication, a friendly, professional appearance, and basic computer skills are essential. Prior clinic or hospital reception experience is preferred to maintain patient confidentiality and smooth