Guest Services Officer

M42 Ltd.; Abu Dhabi; On-site; AED 47,000 - 71,000; Full time

Job summary

M42 Ltd., via Capital Health Screening Centre in Abu Dhabi, is looking for UAE Nationals to join our Patient Access Services team as Guest Services Officers. You will be the first point of contact for patients, families and visitors, handling registration, appointment scheduling and insurance verification with accuracy and courtesy.

You will provide Arabic-English interpretation in consultations, support clinical staff as needed, and ensure compliance with DOH, DHA and JCI standards to deliver a

Qualifications

• Customer service and communication skills are essential.
• Interpersonal skills to interact with patients from diverse backgrounds.
• Attention to detail and problem-solving abilities.
• Experience with Microsoft Office and EMR/EHR systems.

Responsibilities

• Greet and assist patients to ensure a positive, professional experience.
• Register patients, verify insurance, and schedule appointments.
• Handle cash collections, billing inquiries, and patient ID accuracy.
• Provide Arabic-English interpretation to support clear communication.
• Assist clinicians with routine tasks as needed.
• Ensure compliance with DOH, DHA and JCI standards.
• Communicate effectively with patients, families and medical staff.
• Contribute to service excellence and ongoing process improvements.

Skills

Customer service

Communication

Interpersonal skills

Attention to detail

Education

Bachelor's degree or Vocational/Technical qualification

Tools

Microsoft Office

EMR / EHR systems

Job description

Overview

M42 delivers comprehensive healthcare services across the full continuum of care; from primary care to advanced specialty treatments. Leveraging cutting-edge health technologies and precision medicine, we ensure the highest standards of effectiveness, efficiency, and patient-centered outcomes. With a global presence spanning more than 480 facilities in 27 countries and a dedicated workforce of over 20,000 professionals, M42 is uniquely positioned to redefine the future of healthcare on a global scale.

Capital Health Screening Centre (CHSC) is a dedicated health screening provider in Abu Dhabi, offering efficient and streamlined medical screenings for individuals and organizations. With four branches across Abu Dhabi, Musaffah, Al Ain, and Dhannah City, CHSC provides comprehensive services including residency visa medicals, occupational health certificates, and eligibility assessments for pension and benefits. Complementing its fixed-site facilities, CHSC also operates four fully equipped mobile screening units that deliver pre-employment and occupational health services directly at workplaces, ensuring convenience, accuracy, and speed in every screening experience.

We are searching for UAE Nationals to be a part of our Patient Access Services team. As a Guest Services Officer, you will be the first point of contact for patients, families, and visitors, ensuring a welcoming and efficient experience at our healthcare facilities. Your role will encompass patient registration, appointment scheduling, insurance verification and eligibility through the official platforms. All while maintaining the highest standards of service excellence. Additionally, this position requires translation support in consultation with the physicians (Arabic to English/English to Arabic). This role is ideal for individuals passionate about delivering exceptional patient care and customer service, ensuring a seamless experience for all visitors at our healthcare facilities.

Responsibilities

• Greet and assist patients to ensure a positive and professional experience.
• Manage patient registration, insurance verification, and appointment scheduling.
• Handle cash collections, billing inquiries, and accurate patient identification.
• Provide Arabic-English interpretation to support clear patient-staff communication.
• Support clinical assistant duties as required.
• Ensure compliance with DOH, DHA, and JCI standards.
• Communicate effectively with patients, families, and medical teams.
• Contribute to service excellence and continuous process improvement.

Qualifications

• Vocational/Technical qualification or Bachelor's degree.
• Strong customer service, communication, and interpersonal skills, with the ability to interact with patients in a culturally sensitive manner.
• Strong attention to detail with good analytical and problem-solving skills.
• Practical knowledge of Microsoft Office and electronic systems/EMR.
• Fluency in English, both written and spoken.