Bilingual Partner Customer Success Manager SaaS Onboarding

Global Payments Inc.; Dubai; On-site; AED 300,000 - 420,000; Full time

Benefits offered by this job

Medical insurance

25 days holiday

Global career progression

Wellbeing initiatives

Team events

Office with views

Job summary

Como is seeking a Partner Customer Success Manager to guide partners in onboarding and loyalty program setup. You will manage relationships, ensure smooth onboarding, and drive satisfaction across global partners in a data-driven SaaS platform.

Strong English, plus Spanish or French, and 3–5 years in customer success or onboarding are required. Expect to work across regions with diverse partners and flexible collaboration across teams.

Qualifications

• Fluent English; Spanish or French a strong plus.
• 3–5 years in Customer Success, onboarding or implementation in SaaS.
• Experience in onboarding partners and driving retention.

Responsibilities

• Own partner relationships after Sales signs the agreement.
• Guide new partners through onboarding and product setup.
• Coordinate with internal teams to resolve issues and ensure satisfaction.
• Identify upsell opportunities and develop success plans.
• Represent partners' needs to influence product improvements.

Skills

English

Spanish

French

Customer success

Onboarding

Education

Master's degree

Tools

CRM platforms

Job description

Como is seeking a Partner Customer Success Manager to guide partners in onboarding and loyalty program setup. You will manage relationships, ensure smooth onboarding, and drive satisfaction across global partners in a data-driven SaaS platform.

Strong English, plus Spanish or French, and 3–5 years in customer success or onboarding are required. Expect to work across regions with diverse partners and flexible collaboration across teams.