Senior CSM - Onboarding & Loyalty (EN/ES)

Global Payments Inc.; Dubai; On-site; AED 469,000 - 725,000; Full time

Benefits offered by this job

Tier 1 medical insurance (worldwide)

25 days annual holiday

Global career progression

Wellbeing initiatives

Team-building activities

Dubai office with views

Job summary

Global Payments Inc. is seeking a Senior Customer Success Manager in Dubai to onboard mid-to-large clients and manage ongoing relationships. The role emphasizes English fluency with additional Spanish or French language skills, ensuring successful loyalty program implementations and strong customer satisfaction.

You will coordinate across teams to resolve issues, guide customers through onboarding, and explore upsell opportunities while aligning with clients’ business goals.

Qualifications

• 3-5 years of experience in Customer Success, Onboarding, Implementation/Account Management, preferably in a SaaS company or technology startup.
• Strong written and verbal communication skills in English. Proficiency in Spanish, French, or another European language is a plus.
• Comfortable configuring software platforms and learning new systems quickly.

Responsibilities

• Take charge of mid to large clients with higher technical complexity and act as a project manager for onboarding.
• Own the overall relationship with assigned clients after sales and maintain long-term relationships.
• Guide new customers through onboarding and help set up their loyalty in the product back-end.
• Configure, test, and maintain customer loyalty programs, including rules, rewards, campaigns, and tiers.
• Escalate relevant situations to managers and coordinate with internal teams for issue resolution.
• Serve as the voice of the customer to influence product development and improvements.
• Identify upsell opportunities for additional features or higher-tier plans.

Education

Master’s degree or equivalent experience

Job description

Global Payments Inc. is seeking a Senior Customer Success Manager in Dubai to onboard mid-to-large clients and manage ongoing relationships. The role emphasizes English fluency with additional Spanish or French language skills, ensuring successful loyalty program implementations and strong customer satisfaction.

You will coordinate across teams to resolve issues, guide customers through onboarding, and explore upsell opportunities while aligning with clients’ business goals.