Bilingual Order-to-Cash Specialist – Middle East

Careers at UAE; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

AkzoNobel is seeking a Customer Service Representative in Dubai to manage order-related operations across the Middle East for Marine & Protective Coatings. The ideal candidate should have at least 5 years customer service experience, strong communication skills, and be fluent in Arabic and English.

This role involves collaborating with various internal teams, processing customer orders efficiently, and ensuring exceptional service delivery. AkzoNobel is committed to creating an inclusive workplace and encourages diversity.

Qualifications

• Minimum 5 years of customer service experience required.
• Knowledge of ERP systems and Order to Cash processes.
• Ability to work under pressure and meet strict deadlines.
• Sound understanding of sales, supply chain, marketing, and logistics.

Responsibilities

• Manage daily duties across Middle East for Marine & Protective Coatings.
• Process customer orders in ERP system and maintain documentation.
• Serve as the first contact for customers and resolve complaints.
• Ensure timely order processing and good customer interactions.

Skills

Customer service experience

Fluent in Arabic and English

Good communication skills

MS Office proficiency

Negotiation skills

Education

University graduate or equivalent

Tools

ERP systems

Job description

AkzoNobel is seeking a Customer Service Representative in Dubai to manage order-related operations across the Middle East for Marine & Protective Coatings. The ideal candidate should have at least 5 years customer service experience, strong communication skills, and be fluent in Arabic and English.

This role involves collaborating with various internal teams, processing customer orders efficiently, and ensuring exceptional service delivery. AkzoNobel is committed to creating an inclusive workplace and encourages diversity.