Patient Support Call Center Agent (Part-Time, Remote)

AlFuttaim; Dubai; On-site; AED 44,640 - 55,800; Part time

Benefits offered by this job

Flexible working hours

Career growth opportunities

Training and development support

Job summary

AlFuttaim is seeking a Call Center Agent for Patient Support Services in Dubai, UAE. This part-time position focuses on patient communication, appointment coordination, and delivering high-quality customer service in a healthcare environment.

Ideal candidates should possess strong communication skills in Arabic and English, prior experience in customer service, and the ability to handle high-volume calls. The role offers exposure to healthcare operations and support for professional growth within a leading organization.

Qualifications

• Prior experience in customer service, call center, or patient support roles is preferred.
• Strong communication skills in Arabic and English.
• Good computer literacy and ability to work across multiple systems.

Responsibilities

• Handle inbound and outbound calls with professionalism and efficiency.
• Assist patients with appointment booking, rescheduling, and cancellations.
• Respond to inquiries across multiple channels including phone, chat, email, and messaging platforms.

Skills

Call center operations and customer service

Appointment scheduling and coordination

Communication and interpersonal skills

Multi-channel support handling

Data entry and system navigation

Problem solving and conflict resolution

Job description

AlFuttaim is seeking a Call Center Agent for Patient Support Services in Dubai, UAE. This part-time position focuses on patient communication, appointment coordination, and delivering high-quality customer service in a healthcare environment.

Ideal candidates should possess strong communication skills in Arabic and English, prior experience in customer service, and the ability to handle high-volume calls. The role offers exposure to healthcare operations and support for professional growth within a leading organization.