Bilingual Customer Service & Solutions Specialist

ALLIED TRANSPORT LLC; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

ALLIED TRANSPORT LLC in Dubai seeks a Customer Service Representative to ensure high customer satisfaction through efficient inquiry handling and problem resolution. The role demands proficiency in English and Mandarin, basic knowledge of land transportation, and excellent communication skills.

Key responsibilities include responding to customer inquiries, processing orders, and managing complaints. The ideal candidate will be proactive and able to work under pressure while maintaining quality service and accurate record-keeping.

Qualifications

• Experience in customer service roles with a strong understanding of customer needs.
• Proficient in English and Mandarin.
• Basic knowledge of freight movements by land transportation.

Responsibilities

• Respond to customer inquiries via phone, email, and face-to-face communication.
• Process customer orders and documentation accurately.
• Manage and resolve customer complaints effectively.
• Convert service inquiries into potential revenue opportunities.
• Maintain accurate customer records and manage data.
• Contribute ideas for standard operating procedure enhancements.

Skills

Customer service principles

Verbal communication

Active listening

Team-oriented mindset

Problem-solving

Pressure management

Job description

ALLIED TRANSPORT LLC in Dubai seeks a Customer Service Representative to ensure high customer satisfaction through efficient inquiry handling and problem resolution. The role demands proficiency in English and Mandarin, basic knowledge of land transportation, and excellent communication skills.

Key responsibilities include responding to customer inquiries, processing orders, and managing complaints. The ideal candidate will be proactive and able to work under pressure while maintaining quality service and accurate record-keeping.