Bilingual Contact Center Trainer II (EN/AR)

Tanqeeb; Abu Dhabi; On-site; AED 90,000 - 130,000; Full time

Job summary

Tanqeeb is seeking a Trainer II for the Contact Center to deliver client-focused training for new hires and updates. The role requires bilingual English and Arabic, strong facilitation, and ongoing program evaluation.

You will mentor fellow trainers and help refine curriculum based on feedback. The position emphasizes classroom delivery, collaboration with Operations, and maintaining current product knowledge through meetings and observations.

Qualifications

• Bachelor's degree in a related field with 2–4 years of experience.
• Proven experience in training methodologies and soft skills.
• Strong written and verbal communication.
• Proficient in Microsoft Office.
• Ability to multi-task and meet timelines.

Responsibilities

• Direct day-to-day training of agents in a classroom environment and monitor progress.
• Deliver training using various modalities and adult learning techniques.
• Prepare and present training materials and demonstrations.
• Achieve individual training performance metrics.
• Support transitions from training to production and ensure competency.

Skills

Bilingual EN/AR

Communication skills

Time management

Mentoring

Team building

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Tanqeeb is seeking a Trainer II for the Contact Center to deliver client-focused training for new hires and updates. The role requires bilingual English and Arabic, strong facilitation, and ongoing program evaluation.

You will mentor fellow trainers and help refine curriculum based on feedback. The position emphasizes classroom delivery, collaboration with Operations, and maintaining current product knowledge through meetings and observations.