Bellman

Fairmont Hotels & Resorts; Ajman; On-site; AED 25,000 - 60,000; Full time

Job summary

A prestigious hotel chain in Ajman is seeking a dedicated Bell Attendant to ensure exceptional guest experiences by greeting guests, assisting with luggage, and providing information about facilities. The ideal candidate has experience in hospitality, excellent interpersonal skills, and the ability to work flexible hours. This role supports a welcoming environment and promotes guest satisfaction.

Qualifications

• Previous experience in hospitality or customer service preferred.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Basic knowledge of safety and security procedures.

Responsibilities

• Greet guests and assist with luggage.
• Communicate with front desk about guest requests.
• Ensure cleanliness of lobby and luggage areas.

Skills

Interpersonal skills

Communication skills

Physical stamina

Professional appearance

Knowledge of local area

Job description

Key Responsibilities

• Greet guests warmly upon arrival and assist with unloading and transporting luggage to guest rooms.

• Escort guests to their rooms, provide information about hotel facilities, and answer any initial questions.

• Deliver luggage and other items to guest rooms promptly and with care.

• Assist guests with transportation arrangements, including calling taxis or directing to shuttle services.

• Maintain cleanliness and organization of the lobby, bell stand, and luggage storage areas.

• Communicate effectively with the front desk team regarding guest arrivals, departures, and special requests.

• Ensure all luggage is properly tagged and accounted for to prevent loss or misplacement.

• Provide directions and information about local attractions and amenities as requested by guests.

• Handle guest requests and concerns professionally and escalate issues to management when necessary.

• Perform other duties as assigned by management to support guest services.

Qualifications

• Previous experience in hospitality or customer service preferred.

• Excellent interpersonal and communication skills.

• Strong physical stamina to handle luggage and stand for extended periods.

• Professional appearance and courteous demeanor.

• Ability to work flexible hours, including evenings, weekends, and holidays.

• Knowledge of the local area and transportation options is a plus.

• Basic knowledge of safety and security procedures.

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.