Bellboy

Fujairah Rotana Resort & Spa; Fujairah; On-site; AED 39,000 - 61,000; Full time

Job summary

Fujairah Rotana Resort & Spa is seeking a Front Office Bellboy to warmly greet guests and assist with luggage, messages, and deliveries, while coordinating with hotel departments to ensure flawless service.

The role requires a hospitality diploma or vocational training, strong English communication, and a customer‑driven, proactive attitude to enhance every guest’s stay at our Fujairah property.

Qualifications

• Diploma or vocational training in hospitality/concierge.
• Good English communication and strong interpersonal abilities essential.

Responsibilities

• Greet guests professionally and warmly from arrival to departure.
• Coordinate with related departments to ensure smooth service delivery.
• Maintain up-to-date knowledge of hotel and local services.
• Utilize Opera guest profile system to understand guest preferences.
• Assist with handling luggage to and from rooms during check-in/check-out.
• Deliver messages, mail and packages promptly in a professional manner.
• Deliver newspapers to rooms and communicate guest messages promptly.
• Keep concierge desk and store room clean, tidy and organized.

Skills

Guest service orientation

Communication skills

Interpersonal skills

Physical fitness

Teamwork

Education

Diploma in Hospitality

Tools

Opera PMS

Job description

Front Office Bellboy Responsibilities

• Receive guests in a professional and friendly manner, exceeding guest expectation from arrival through to departure
• Maintain effective communication with all related departments to ensure smooth service delivery
• Maintain an up to date knowledge of the hotel and local services
• Maintain awareness of guest profile through Opera guest profile system
• Ensure that the guest luggage is carried from arrival point to room and from room to departure point on check out
• Handle all messages, mail and packages for guests and employees, ensuring they are delivered at the appropriate time in a professional manner
• Deliver morning newspapers to rooms
• Deliver guest messages and other deliveries immediately without delay in a professional manner
• Ensure concierge desk and store room is clean tidy and well organized

Education, Qualifications & Experiences

You should ideally have a diploma in hospitality or a vocational training in the concierge section within a hotel. Good English communication skills along with strong interpersonal abilities are essentials.

Knowledge & Competencies

The ideal candidate will be customer driven with a courteous, helpful, proactive and ‘switched on’ personality and a dynamic and approachable character. You must be physically fit, passionate and with a positive attitude, while possessing following additional competencies:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork