Bell Attendant

Fujairah Rotana Resort & Spa; Fujairah; On-site; AED 47,000 - 76,000; Full time

Job summary

Fujairah Rotana Resort & Spa in the United Arab Emirates seeks a passionate Bell Attendant to deliver exceptional front desk service. You will greet guests, assist with arrival and departure, and coordinate with other departments to ensure smooth service.

The ideal candidate has a hospitality diploma, strong English communication, and a friendly, proactive personality. You must be physically fit, attentive to detail, and committed to creating memorable experiences for every guest.

Qualifications

• Diploma in hospitality or vocational training in concierge.
• Good English communication and strong interpersonal abilities.
• Willingness to be physically fit and customer-focused.

Responsibilities

• Greet guests professionally from arrival to departure.
• Communicate with all related departments to ensure smooth service.
• Maintain up-to-date knowledge of hotel and local services.
• Utilize Opera guest profile system to tailor service.
• Assist with luggage handling between arrivals, rooms, and departures.
• Deliver newspapers and messages promptly.
• Keep concierge desk and storeroom clean and organized.

Skills

English communication

Interpersonal skills

Guest service orientation

Teamwork

Education

Diploma in Hospitality

Tools

Opera PMS

Job description

Job Description

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Bell Attendant you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as-

• Receive guests in a professional and friendly manner, exceeding guest expectation from arrival through to departure
• Maintain effective communication with all related departments to ensure smooth service delivery
• Maintain an up to date knowledge of the hotel and local services
• Maintain awareness of guest profile through Opera guest profile system
• Ensure that the guest luggage is carried from arrival point to room and from room to departure point on check out
• Handle all messages, mail and packages for guests and employees, ensuring they are delivered at the appropriate time in a professional manner
• Deliver morning newspapers to rooms
• Deliver guest messages and other deliveries immediately without delay in a professional manner
• Ensure concierge desk and store room is clean tidy and well organized

Skills

Education, Qualifications & Experiences

You should ideally have a diploma in hospitality or a vocational training in the concierge section within a hotel. Good English communication skills along with strong interpersonal abilities are essentials.

Knowledge & Competencies

The ideal candidate will be customer driven with a courteous, helpful, proactive and ‘switched on’ personality and a dynamic and approachable character. You must be physically fit, passionate and with a positive attitude, while possessing following additional competencies-

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork