Beauty Floor Leader & Team Coach

Sephora USA, Inc; Dubai; On-site; AED 67,000 - 134,000; Full time

Job summary

Sephora USA, Inc. in Dubai seeks a Store Leader to elevate customer experience, coach floor teams, and drive Sephora Attitude across daily operations.

You will lead floor leadership, manage cash, merchandising, and cross-category sales while delivering world-class service and beauty guidance to clients from diverse backgrounds. A strong emphasis on English communication and team development is required, with Arabic being a plus for local contexts.

Qualifications

• Team management, store operations and customer service experience.
• Strong product knowledge and ability to coach staff.
• Proficient in Excel and basic MS Office.

Responsibilities

• Lead the floor team and ensure continuous coverage.
• Coach staff to deliver Sephora Attitude and customer experience.
• Promote complementary services to maximize sales.
• Manage cash handling and merchandising according to standards.
• Drive sales objectives and KPI achievements.

Skills

Team management

Customer service

Floor leadership

Merchandising

Communication skills

English proficiency

Excel

CRM systems

Tools

Axonify

Excel

CRM systems

Job description

Sephora USA, Inc. in Dubai seeks a Store Leader to elevate customer experience, coach floor teams, and drive Sephora Attitude across daily operations.

You will lead floor leadership, manage cash, merchandising, and cross-category sales while delivering world-class service and beauty guidance to clients from diverse backgrounds. A strong emphasis on English communication and team development is required, with Arabic being a plus for local contexts.