Beauty Advisor

Chanel, Inc.; United Arab Emirates; On-site; AED 56,000 - 78,000; Full time

Job summary

CHANEL seeks a Beauty Advisor for a 6-month temporary role based in our Fragrance & Beauty Boutique, Dubai Hills. You will be part of the sales team handling makeup, fragrances and skincare, delivering a memorable client experience and building a loyal client database.

The ideal candidate has at least 5 years in luxury retail, fluent English, and a passion for beauty. You will demonstrate exceptional client service, cross‑selling, and participate in events while upholding Chanel standards.

Qualifications

• At least 5 years of experience in a high-end or luxury retail environment.
• Fluency in English is a must; Arabic or Russian is a plus.
• Passion for make-up and beauty with a focus on delivering exceptional client experience.
• Strong interpersonal and communication skills with an intercultural approach.

Responsibilities

• Create a tailor-made client experience and build a loyal client database.
• Develop cross-selling across fragrance, makeup and skincare categories.
• Actively participate in beauty events and workshops for clients.
• Collaborate with the team to achieve sales targets and KPIs.

Skills

Fluent English

Multilingual potential

Interpersonal skills

Proactive mindset

Clienteling

Luxury retail experience

Job description

6-months temporary position based in Fragrance & Beauty Boutique, Dubai Hills.

CONTEXT & ENVIRONMENT: CHANEL boutiques are the heart of the brand’s vision. As a Beauty Advisor, you will be part of the sales team within our Fragrance & Beauty Boutique (make‑up, fragrances and skincare), and you will contribute to creating a loyal client database by ensuring a unique and memorable experience is given to each client.

IN THIS METIER, WE ARE ENERGISED BY:

• Embodying Chanel values and DNA
• Sharing solid knowledge of the brand, its heritage and know‑how with clients as well as the team
• Co‑creating stories with and for clients, sharing the brand culture and blend it with the clients' personal story
• Constantly following latest Beauty trends and be pro‑active in self‑learning
• Being a brand ambassador by respecting our grooming guidelines at all times
• Surpassing client expectations: creating a tailor‑made experience, offering personalized solutions and ensuring excellence in client service in accordance with Chanel's rituals and standards
• Ensuring clients are welcomed in the expected manner in order to create a strong relationship with them and ensure brand loyalty
• Developing cross‑selling among all categories in the boutique
• Handling client complaints and requests effectively and according to guidelines
• Building your own client database and consistently focus on clienteling alongside your Manager
• Actively participating in beauty events and workshops organized for clients
• Ensuring the Boutique is perfectly well maintained in respect to the VM guidelines
• Understanding and participating in the operation of the Boutique and provide your Manager with appropriate reports
• Collaborating with others and contributing to building the success of the Boutique by achieving sales targets and KPIs

HOW WE CREATE IMPACT: Creating a memorable experience for clients and building a long‑lasting relationship by embodying CHANEL's values and sharing the brand’s heritage. Contributing to boutique success through teamwork and collaboration by supporting team efforts and driving collective achievement of boutique targets. Ensuring operational excellence by maintaining boutique standards, supporting daily operations, and continuously developing your knowledge and skills.

KEY COMPETENCIES & REQUIREMENTS:

• You are a Beauty Advisor with at least 5 years of experience within a high‑end or Luxury Retail environment
• Fluency in English is a must, Arabic or Russian would be an advantage
• You are passionate about make‑up and beauty overall and have a strong understanding of excellent client experience
• You have strong interpersonal and communication skills, along with a proactive mindset and an intercultural approach

Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready‑to‑Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high‑end creations. At present, Chanel employs more than 32,000 people worldwide. As an independent company, its core values are grounded in: Exceptional creation and client experience, Nurturing human potential, Having a positive impact – on people, the environment and communities around the world.

As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation. Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people. Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.