Deputy Boutique Manager - Dubai Duty Free

Chanel, Inc.; Dubai; On-site; AED 320,000 - 520,000; Full time

Job summary

Chanel, Inc. is seeking a Deputy Manager for two fashion boutiques at Dubai Airport. The role oversees a team of Sales Managers and reports to the Boutique Director in a dynamic luxury retail environment.

You will lead strategic initiatives, maintain Chanel brand integrity, and drive exceptional client experiences. The Deputy Manager will collaborate with the Boutique Director to implement brand strategy, develop talent, and deliver measurable business results across all product categories

Qualifications

• Proven leadership and people-management experience in luxury retail.
• Strong strategic thinking with ability to implement brand strategy.
• Excellent communication and client-experience focus.

Responsibilities

• Manage a team of Sales Managers across two Chanel boutiques in Dubai Airport.
• Partner with Boutique Director on key projects and strategy deployment.
• Drive luxury client experience and monitor business indicators with the team.

Skills

Leadership

People management

Strategic thinking

Customer experience

Business analysis

Education

Bachelor's degree in Business/Retail Management

Job description

We are hiring a Deputy Manager for our two Fashion boutiques in Dubai Airport. The Deputy Manager is managing a team of managers across both boutiques in the dynamic environment of Dubai Duty Free, UAE and reporting to the Boutique Director. CHANEL continuously evolves in its search for excellence. In a demanding and constantly changing context, the Deputy Manager reports to and acts as a strategic partner to the Boutique Director. With a creative and constructive mindset, he/she acts as an engaging and inspiring force in driving the business as a whole, guaranteeing the CHANEL Brand image and ensuring the deployment of the Chanel strategy in the boutique. Combining courageous leadership, ownership and a strong results orientation and business acumen, the Deputy Manager manages a team of Managers, develops each individual’s potential, drives the excellence of the client experience of his/her team and paves the way for success of the boutique on quantitative and qualitative levers.

Your main responsibilities are:

• Manage a team of Sales Managers: Ensures the teams proper understanding and deployment of the House's strategy. Effective management of Sales Managers ensures efficient collaboration and synergies within his team. Conveys trust in his/her team members and maximizes the potential of the individual, the Deputy Manager defines the priority actions of individual skills development and monitors them while ensuring regular communication to the Boutique Director on this topic. Coaches and mentors his/her team of managers to reach their full potential through prompt feedback on results and competencies. Cultivates an environment of psychological safety that encourages open dialogue, trust, and learning, empowering teams to contribute fully, innovate and perform at their highest potential.
• Strategic partner to Boutique Director: Acting as a strategic partner to the Boutique Director on key projects and strategy implementation. Acting as key decision maker and significant contributor to projects. Handles some key projects in accordance with Boutique Director vision. Representing Boutique Director in absence of him/her. Building relationships within the retail community to enrich competitor insight and communicates with Boutique Director key information. Always ensures his/her position as exemplary representative of the house, embodying the image of the brand. Prioritizes long term vision over short-term gains. Uses Chanel Brand Equity safeguarding as a filter in decision making.
• Driving the business and ensure the ultimate luxury experience: Ensures excellency in terms of client experience and services, working closely with Client Experience Managers to create and implement effective action plans to enhance our services and remain the Ultimate house of luxury. Monitors business indicators on all product categories in collaboration with Operations Manager and works closely with Sales Managers to create and implement effective business action plans. Monitors indicators and possess a 360 view of business activity and advise the Boutique Director accordingly.

You are energised by:

• You are results-driven with strong business analytical skills
• You are driven by individual and collective commercial performance and teamwork
• You are comfortable in coaching and formalising individual action plans
• You act as a guarantor of exemplarity and accuracy

You will bring:

• Natural leadership and strong managerial skills
• Strategic mindset Ability to unite and with excellent interpersonal skills
• Curiosity and an innovative mindset
• Strong relationship skills with internal and external partners
• Emotional and situational intelligence
• Ability to step back and take a global 360 view before taking a decision
• Sensitive to the Fashion environment and its products
• Superb command of English and excellent communication skills

Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide.

As an independent company, its core values are grounded in: Exceptional creation and client experience Nurturing human potential Having a positive impact – on people, the environment and communities around the world. As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation.

Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future.

The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.

• Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.