Bar Hostess

Accor; Dubai; On-site; AED 34,000 - 54,000; Full time

Job summary

Swissotel Al Murooj in Dubai, part of Accor, seeks a hostess/front-of-house to welcome guests and support the dining outlet. You will assist with seating, greetings, and service coordination while upholding high standards of grooming and hospitality.

Experience in front-of-house roles, strong English, and flexibility across shifts are required. The position offers exposure in a premier Dubai hotel and opportunities to grow within the Accor group.

Qualifications

• College Graduate is required.
• Minimum one year of professional experience in a hostess or front-of-house hospitality role.
• Proficiency with computer systems and POS software.
• Knowledge of food and beverage service standards and protocols.
• Strong command of English (written and spoken).
• Maintain professional grooming and appearance.
• Awareness of health, safety, and hygiene regulations in hospitality.
• Flexible across shifts, including evenings and weekends.

Responsibilities

• Set up the Food & Beverage outlet for service in line with opening hours.
• Assist hostess and ensure accurate name tags and records.
• Greet guests, seat them, and present menus with recommendations.
• Take orders, process payments, and coordinate with the cashier.
• Maintain a professional appearance and friendly demeanor at all times.
• Report cleanliness or maintenance issues to the supervisor.

Skills

English proficiency

Customer service

POS systems

Education

College Graduate

Tools

POS software

Job description

Job Description

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

The Role

• To promote efficiency, confidence, courtesy and an extremely high standard of social skills.
• To generally promote and ensure good inter-departmental relations.
• To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.
• To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment.
• To assist the Assistant Manager / Restaurant Manager in any task outlined/detailed by him/her.
• To take time and get to know the guests, and to be committed to service excellence.
• To provide service that is sincere, warm and enthusiastic, ensuring the guests satisfaction.
• To take time and get to know the guests, and to be committed to service excellence.
• To provide service that is sincere, warm and enthusiastic, ensuring the guests satisfaction.

Key Deliverables And Responsibilities

Planning & Organizing

• Works (hands on) towards the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours.
• Contributes to meet / maximize the monthly revenue budget for the respective outlet and understands to control the operational expenses.

Operations

• Attends regular training sessions in line with the departmental P&P i.e. guest care, product knowledge, grooming standards, up-selling, etc.
• Works as per instructions from the immediate Supervisor and as per duty shifts i.e. basic cleaning work, polishing equipment, table setting, collects materials / goods from other departments, etc.
• Communicates directly with guests i.e. presents menus, helps with recommendations, receives orders, places orders and handles payments.
• Ensures proper appearance (condition of uniforms) and grooming whilst on duty.
• Handles the guest greeting upon arrival and their seating through the hostess.
• Ensures that under no circumstances the entrance is left unattended.
• Maintains a professional / friendly, yet discreet relationship with the outlet patrons to ensure their well-being.
• Makes himself / herself familiar with all menus, promotions, and other relevant issues concerning the outlet (product knowledge).
• Reports cleanliness and maintenance issues to the immediate Supervisor.
• Handles guest complaints as per instructions or consults the immediate Supervisor.

Administration

• Work hand to hand with the hostess to ensure the name tag is all complete and in proper position
• Ensuring business card and database are handed over to the hostess for the record
• Make sure all the bill is handed over to the cashier
• Ensure all the item is charged accordingly in the micros system as per the guest consumption

Core Behaviours

Core behaviours are our actions: what we say, what we do, and how we interact with one another. Our behaviours come from what we believe in, what we value. At Swissotel Hotels & Resorts, we call these value-based behaviours. The following statements provide indicators of the types of behaviours we expect employees in our company to display.

• Trust: Operates with fairness and integrity, fostering an environment of transparency and sincerity through open and honest communication and by honouring commitments.
• Relationships: We build and maintain strong connections with colleagues and guests, valuing diversity in people and perspectives whilst overcoming potential obstacles to increase cooperation and collaboration.
• Drive: We are action-oriented, setting direction for self and others, clarifying goals and objectives and overcoming barriers and challenges to produce results.
• Entrepreneurship: We fully understand the business and market context, identifying and seizing opportunities for continuous improvement and supporting change.

Qualifications

Job Qualifications

• College Graduate
• Minimum one (1) year of professional experience in a hostess or equivalent front-of-house hospitality position
• Demonstrated proficiency in computer systems and point-of-sale (POS) software applications
• Comprehensive knowledge of food and beverage service standards and protocols
• Strong command of the English language, both written and verbal
• Proven ability to maintain professional standards of personal grooming and appearance
• Sound understanding of health, safety, and hygiene regulations within hospitality environments
• Ability to work flexibly across varying shift patterns, including evenings and weekends

Additional Information

Directly opposite to The Dubai Mall, the iconic Burj Khalifa, 10 minutes walk to the Dubai Metro Station and within a few minutes’ drive to DIFC, World Trade Centre and just 15 minutes’ drive from Dubai International Airport, Swissotel Al Murooj is located in downtown Dubai, one of the city’s favoured destinations for business or leisure.