Banking Customer Relations Manager

ADIB Group; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

ADIB Group in Dubai seeks a Customer Relationship Officer to manage deposit and finance account inquiries, ensure proper documentation, and uphold KYC and CB instructions while delivering warm customer service. You will promote ADIB products, support branch sales targets, supervise staff, plan training, and coordinate service delivery.

The role emphasizes process improvements, compliance, and accurate data entry.

Qualifications

• Experience in retail banking or customer service
• Knowledge of KYC policies and CB instructions
• Strong sales and cross-selling skills
• Ability to manage teams and training

Responsibilities

• Deposit account documentation and processing.
• Handle inquiries related to deposit accounts and ensure proper completion of forms per KYC/CB instructions.
• Finance account documentation and handling inquiries, ensure proper data entry and approvals.
• Sell and cross-sell ADIB products to customers and promote ADIB image.
• Staff management and coordination, plan training and appraisal of subordinates.
• Perform other tasks as directed by Management.

Skills

Customer service

KYC policies

Sales skills

Communication skills

Staff management

Training skills

MIS skills

Tools

CRM system

Data entry

Job description

ADIB Group in Dubai seeks a Customer Relationship Officer to manage deposit and finance account inquiries, ensure proper documentation, and uphold KYC and CB instructions while delivering warm customer service. You will promote ADIB products, support branch sales targets, supervise staff, plan training, and coordinate service delivery.

The role emphasizes process improvements, compliance, and accurate data entry.