B&F Talent Coach - W Lounge

Marriott Hotels Resorts; Dubai; On-site; AED 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated team leader to ensure exceptional service and guest satisfaction. This role involves overseeing staff performance, maintaining quality standards, and fostering a collaborative environment. The ideal candidate will have a strong background in customer service and leadership, with a commitment to enhancing efficiency and productivity. Join a dynamic team where your contributions will make a meaningful impact on guest experiences and team success.

Qualifications

• Minimum of 2 years of related work experience.
• At least 1 year of supervisory experience.

Responsibilities

• Ensure staff works together to provide optimal service.
• Monitor dining rooms for seating availability and guest well-being.
• Assist management with hiring, training, and evaluating employees.

Skills

Team Leadership

Customer Service

Communication

Problem Solving

Education

High School Diploma or G.E.D.

Job description

Description

POSITION SUMMARY

Ensure staff works together as a team to provide optimal service and meet guest needs. Inspect staff grooming and attire, rectifying any deficiencies. Complete opening and closing duties, including setting up supplies and tools, cleaning all equipment and areas, and locking doors. Inspect storage areas for organization, FIFO use, and cleanliness. Conduct scheduled inventories and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and guest well-being. Complete work orders for maintenance repairs.

Assist management with hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees; serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process. Follow all company, safety, and security policies; report accidents, injuries, and unsafe conditions; complete safety training and certifications. Maintain a professional appearance, confidentiality of proprietary information, and protect company assets. Welcome and acknowledge guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank guests sincerely. Communicate clearly and professionally. Develop positive relationships, support team efforts, and respond appropriately to employee concerns. Ensure adherence to quality standards; identify and suggest improvements to enhance efficiency, productivity, safety, and cost savings. Read and verify information in various formats; visually inspect tools, equipment, or machines for defects. Stand, sit, or walk for extended periods. Lift, carry, push, pull, and place objects weighing up to 50 pounds. Manipulate objects requiring fine motor skills and hand-eye coordination. Navigate narrow or elevated spaces, stairs, and service ramps. Reach overhead and below knees, bending, twisting, pulling, and stooping. Perform other duties as requested by supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: Minimum of 2 years.

Supervisory Experience: At least 1 year.

License or Certification: None required.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunities. We foster an environment where diverse backgrounds are valued. Our commitment includes nondiscrimination based on disability, veteran status, or other protected categories by law.