AVP, Customer Services

First Abu Dhabi Bank FAB; Abu Dhabi; On-site; AED 335,000 - 670,000; Full time

Job summary

First Abu Dhabi Bank FAB in the United Arab Emirates seeks an AVP Customer Services to lead Middle Office and Client Services within Global Private Banking Brokerage and FAB Securities. You will guide the MO and CS teams in Dubai, ensuring policy compliance and effective collaboration with regulators and audits.

The role requires a strong analytical background, 5+ years in financial services, and deep knowledge of SCA and market rules.

Qualifications

• Bachelor's degree in Business Administration or equivalent.
• 5+ years in financial services (brokerage, equity, investment, or markets).
• Deep understanding of SCA rules and market regulations.
• Experience in analytical roles within financial services.

Responsibilities

• Support Middle Office & Client Services to improve performance and quality.
• Identify and prioritize problems and implement prompt resolutions.
• Regulate matters related to policy and procedures.
• Supervise MO & CS teams across the Dubai Branch and ensure governance.
• Suggest corrective actions and lead implementation where needed.
• Assist internal and external audits with required client paperwork.
• Coordinate with the Regulator SCA on client-related needs and documentation.
• Oversight of institutional desk to ensure policy adherence across FAB.

Skills

Analytical skills

Issue escalation

Prioritization

Status communication

Planning

Education

Bachelor's in Business Administration

Job description

JOB SUMMARY INTRODUCTION

AVP Customer Services role is responsible for the management of Middle Office amp Client Services within Global Private Banking Brokerage and FAB Securities supporting the Middle Office amp Client Services team and operating within Group policies organizational governance frameworks and the approved authorization matrix

KEY RESPONSIBILITIES

• Support the MO amp CS team individually and collectively toward improved performance quality
• Identify and prioritize problems and solve them promptly and effectively
• Regulate on all matters related to policy and procedures
• Supervise the entire Middle Office amp Client Services teams across in FABS Dubai Branch
• Proactively suggest and carry out corrective measures where appropriate
• Support both internal and external audits by fulfilling all of their demands and providing any client-related paperwork that is required
• Consult with and support the Regulator SCA with any client-related needs and paperwork that is needed
• Oversee the institutional desk for client services and middle office to guarantee that policies and procedures are followed appropriately throughout FABS

A business administration bachelor graduate with thorough knowledge of the procedures in the share market, operations processes and computer system in place.

Five (10+) years experience in financial services industry: (Brokerage, Equity, Investment and Financial markets).

Possesses an in-depth understanding of SCA and markets rules and regulations.

Must possess extensive experience within an analytical role.

Must have the ability to raise and elevate critical issues to ensure that a solid action plan is developed to resolve daily operational issues / problems.

Ability to plan out and prioritize work, accurately manage and communicate status and meet agreed upon schedule/deadlines.

Strong working knowledge of local markets products and services.