Aviation Operations Trainee — UAE National Leaders Program

Etihad Airways; Abu Dhabi; On-site; AED 60,000 - 96,000; Full time

Job summary

Etihad Airways in Abu Dhabi welcomes UAE Nationals to join the Airport Operations Programme as an Airport Operations Officer. This three-to-four-year development track blends hands-on training across network operations, aircraft dispatch, and safety to prepare future leaders in aviation.

You will rotate through key roles including Network Operations Control, Hub Control Center, and Aircraft Dispatch, delivering guest acceptance, coordinated operations, and VIP handling while upholding safety and

Qualifications

• UAE National aged 19+ with a valid family book.
• Have completed a minimum of a High School Diploma (accredited by the UAE Ministry of Education).
• Have experience in a customer service position (preferred).
• Are able to work on shift-based schedules.
• Can wear the Etihad uniform with pride.
• Completed or permanently exempted from UAE National Service (males only).

Responsibilities

• Coordinate and deliver guest acceptance and handling across all airport touchpoints (check-in, boarding, arrivals), ensuring exceptional customer service and full compliance with safety, security, brand standards, policies, and procedures.
• Deliver performance in line with agreed KPIs, ancillary revenue goals, and customer service targets.
• Coordinate on‑shift operations with internal and external stakeholders, including airline teams, handling partners, service providers, and local authorities, ensuring clear briefings, real‑time updates, and effective communication.
• Manage flight editing and special guest requirements, including the planning and handling of VIP/MAAS, PRM, and other special‑category guests.
• Liaise with Guest Control, Business Solutions, Network Control, and SOC to manage operational disruption and support emergency response.

Skills

Customer service

Shift work

Education

High School Diploma (MOE accredited)

Job description

Etihad Airways in Abu Dhabi welcomes UAE Nationals to join the Airport Operations Programme as an Airport Operations Officer. This three-to-four-year development track blends hands-on training across network operations, aircraft dispatch, and safety to prepare future leaders in aviation.

You will rotate through key roles including Network Operations Control, Hub Control Center, and Aircraft Dispatch, delivering guest acceptance, coordinated operations, and VIP handling while upholding safety and