Airport Operations Officer- UAE Nationals Only

Etihad food group; Abu Dhabi; Presencial; AED 60.000 - 90.000; Jornada completa

Descripción de la vacante

Etihad is launching a national airport operations development programme in Abu Dhabi, offering UAE Nationals a structured pathway into aviation leadership. The three-to-four-year programme provides hands-on exposure across Network Operations Control, Hub Control Center, and Aircraft Dispatch, building expertise in guest services, safety, and operational excellence.

You will rotate through key placements, supporting airport guest experiences, on-time performance, and handling VIP guests, with

Formación

• UAE National aged 19+ with a valid family book.
• Minimum High School Diploma, MOE accredited.
• Fluent in English.
• Experience in a customer service role (preferred).
• Able to work on shift-based schedules.
• Completed or exempted from UAE National Service (males only).

Responsabilidades

• Coordinate guest acceptance and handling across all airport touchpoints with safety and service standards.
• Deliver performance aligned with KPIs and customer service targets.
• Coordinate on-shift operations with airline teams, handling partners, and authorities.
• Manage flight editing and VIP/MAAS, PRM and other special-category guests.
• Liaise with Guest Control, Business Solutions, Network Control, and SOC to handle disruptions.

Conocimientos

Fluent English

Customer service experience

Shift-based schedules

Educación

High School Diploma (accredited by UAE MOE)

Descripción del empleo

Job Description:

Job Description

Synopsis

Ready to take your career to new heights? Dream big, fly higher, join Etihad.

As the proud national airline of the UAE, we are committed to empowering the next generation of leaders. The Etihad Airport Programme offers UAE Nationals the opportunity to launch a career with one of the world’s fastest-growing airlines.

The Etihad Airport Operations Programme offers UAE Nationals the opportunity to launch a career with one of the world’s fastest-growing airlines. This hands-on training programme provides invaluable experience in airport and network operations, aircraft dispatch, and safety and security, preparing you for a future leadership role in aviation

What to expect

This three-to-four-year development programme will provide you with the skills needed for a role in airport ground operations. You’ll gain experience across key operational areas, ensuring seamless guest experiences and smooth airport operations.

What you’ll achieve

You will Build a solid understanding of airport operations through three key work placements: In Network Operations Control at Etihad HQ, the Hub Control Center and in Aircraft Dispatch at Abu Dhabi Airport.

This ensures you gain a well-rounded experience across critical areas of the operation.

Accountabilities

• Coordinate and deliver guest acceptance and handling across all airport touchpoints (check-in, boarding, arrivals), ensuring exceptional customer service and full compliance with safety, security, brand standards, policies, and procedures.
• Deliver performance in line with agreed KPIs, ancillary revenue goals, and customer service targets.
• Coordinate on-shift operations with internal and external stakeholders, including airline teams, handling partners, service providers, and local authorities, ensuring clear briefings, real-time updates, and effective communication.
• Manage flight editing and special guest requirements, including the planning and handling of VIP/MAAS, PRM, and other special-category guests.
• Liaise with Guest Control, Business Solutions, Network Control, and SOC to manage operational disruption and support emergency response.

Why choose Etihad?

At Etihad, we’re committed to developing the next generation of aviation leaders. With world-class training, mentorship, and on the job experience, you’ll gain the experience and skills needed to thrive in a dynamic industry.

Qualifications

• UAE National aged 19+ with a valid family book
• Have completed a minimum of a High SchoolDiploma (accredited by the UAE Ministry of Education)
• Are fluent in English
• Have experience in a customer service position (preferred)
• Are able to work on shift-based schedules
• Can wear the Etihad uniform with pride
• Completed or permanently exempted from UAE NationalService (males only)

Additional Information

Etihad is more than the UAE’s national airline - we’re shaping the future of global aviation through the next generation of Emirati talent. From our home in Abu Dhabi, we are building meaningful career pathways that empower UAE Nationals to grow, lead and make a lasting impact across our airline. As part of our Journey 2030 ambition, we’re investing in the development of future leaders who will help define the next chapter of Etihad and the aviation industry. Join us and take your place in shaping the future.

To learn more visit www.etihad.com

Division: Operations & Guest Experience

Requirements: