Airport Operations Leader Track - UAE Nationals

Etihad food group; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Etihad is launching a national airport operations development programme in Abu Dhabi, offering UAE Nationals a structured pathway into aviation leadership. The three-to-four-year programme provides hands-on exposure across Network Operations Control, Hub Control Center, and Aircraft Dispatch, building expertise in guest services, safety, and operational excellence.

You will rotate through key placements, supporting airport guest experiences, on-time performance, and handling VIP guests, with

Qualifications

• UAE National aged 19+ with a valid family book.
• Minimum High School Diploma, MOE accredited.
• Fluent in English.
• Experience in a customer service role (preferred).
• Able to work on shift-based schedules.
• Completed or exempted from UAE National Service (males only).

Responsibilities

• Coordinate guest acceptance and handling across all airport touchpoints with safety and service standards.
• Deliver performance aligned with KPIs and customer service targets.
• Coordinate on-shift operations with airline teams, handling partners, and authorities.
• Manage flight editing and VIP/MAAS, PRM and other special-category guests.
• Liaise with Guest Control, Business Solutions, Network Control, and SOC to handle disruptions.

Skills

Fluent English

Customer service experience

Shift-based schedules

Education

High School Diploma (accredited by UAE MOE)

Job description

Etihad is launching a national airport operations development programme in Abu Dhabi, offering UAE Nationals a structured pathway into aviation leadership. The three-to-four-year programme provides hands-on exposure across Network Operations Control, Hub Control Center, and Aircraft Dispatch, building expertise in guest services, safety, and operational excellence.

You will rotate through key placements, supporting airport guest experiences, on-time performance, and handling VIP guests, with