AV & IT Onsite Support Technician

AVI-SPL Middle East; Dubai; On-site; AED 70,000 - 100,000; Full time

Benefits offered by this job

Medical benefits

Paid holidays

Technical training

Inclusive culture

Job summary

AVI-SPL Middle East is seeking an On-Site IT & AV Support Technician to deliver hands-on 1st and 2nd line IT support in a modern corporate workplace. You will focus on Microsoft Intune, endpoint management, device deployment, and end-user support while also assisting with AV systems in meeting spaces.

Ideal candidates have 3–5 years in IT support within a professional services setting, strong communication skills, and familiarity with Microsoft 365, Active Directory, and AV tech such as Teams

Qualifications

• Diploma or degree in IT/AV-related field preferred.
• Experience supporting Windows endpoints in a corporate environment.
• Experience with Microsoft Intune/Endpoint Manager and Microsoft 365 environments.

Responsibilities

• Provide 1st & 2nd line IT support in a professional corporate setting.
• Support AV and collaboration systems across meeting rooms and shared spaces.
• Manage device deployments, enrolments and endpoint configurations.
• Assist with meeting setups, conferencing, and user onboarding.
• Maintain documentation of incidents and resolutions, escalate when required.

Skills

Intune/Endpoint Manager

Windows Enrolment/Deployment

Microsoft 365

Active Directory/Entra ID

MFA & authentication troubleshooting

Service desk / ticketing

Customer-facing support

Education

Diploma or degree in IT/Information Technology/Computer Science/AV Technology or related field

Tools

Crestron

Biamp

Cisco

Poly

Microsoft Intune

Job description

WHO WE ARE:

AVI-SPL is a digital enablement solutions provider transforming how people and technology connect to elevate experiences, create new value, and enable organisations to thrive and grow. We are the largest provider of collaboration technology solutions, including our award-winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe success starts with a strong team and that an inclusive and diverse workplace moves us all forward.

WHAT YOU’LL DO:

As an On-Site IT & AV Support Technician, you will provide hands-on 1st and 2nd line IT support within a modern corporate workplace, with a strong focus on Microsoft Intune, endpoint management, device deployment, Microsoft 365 and end-user support. A key part of the role will be supporting the full device lifecycle, including Windows device enrolment, Intune registration, Company Portal configuration, application deployment, compliance troubleshooting, device builds and user onboarding. Alongside your core IT responsibilities, you will provide support for professional AV and collaboration technologies across meeting rooms, boardrooms and shared spaces, including Microsoft Teams Rooms, Crestron, Biamp, Cisco and Poly systems. The position is highly user-facing and requires someone with previous experience supporting users within a professional corporate environment. Experience within a law firm or legal services environment is highly desirable.

KEY RESPONSIBILITIESIT

• IT Support – 1st & 2nd Line Provide hands-on 1st and 2nd line IT support to users within a professional corporate environment. Troubleshoot Windows 10/11 laptops, desktops, peripherals, mobile devices and meeting room PCs. Diagnose and resolve hardware, software, network connectivity and user-profile issues. Support new starters, leavers, device replacements and equipment refresh activities. Prepare and configure laptops and other endpoint devices for users. Support Active Directory and Entra ID-related user and device issues within agreed permissions. Troubleshoot authentication, password, MFA and access-related issues. Manage incidents and service requests through the client's service desk platform, ensuring accurate documentation and timely resolution. Provide desk-side, remote and walk-up support while maintaining a high level of customer service.
• Microsoft Intune / Endpoint Management: A strong practical understanding of Microsoft Intune and endpoint management is essential for this role.
• Microsoft 365 & User Support Provide support across the Microsoft 365 environment, including: Microsoft Outlook Microsoft Teams One Drive Share Point Microsoft Office applications Exchange-related user issues Microsoft Entra ID / authentication
• AV & Meeting Room Technology Provide day-to-day support for professional AV and collaboration systems across meeting rooms, boardrooms and shared spaces.
• Technologies include: Microsoft Teams Rooms (MTR) Crestron DM-NVX AV-over-IPCrestron 4-Series control processors and touch panels Biamp Tesira DSP platforms Cisco Room Kit Pro Poly Studio X70 / X52Poly TC10 touch controllers Sennheiser Team Connect Ceiling microphones Shure Microflex Wireless and ULX-DDante audio networking PTZ cameras, displays, amplifiers, speakers and associated meeting-room peripherals
• Responsibilities include supporting users with meeting setup, content sharing and conferencing; troubleshooting audio, video, camera, microphone and control-system issues; performing routine system health checks; and providing hands-on assistance during important meetings and events.
• CLIENT INTERACTION & CORPORATE ENVIRONMENT: Deliver a professional, responsive and discreet support service appropriate for a corporate workplace. Previous experience supporting users within a corporate or professional services environment is essential. Experience within a law firm or legal services organisation is highly desirable. Confident supporting senior stakeholders, executives and other high-profile users. Maintain professionalism and composure when resolving urgent issues during meetings or business-critical activities. Work closely with client IT, facilities and workplace teams. Communicate clearly with users throughout incidents and service requests. Follow established incident, escalation, security and change-management procedures.
• DOCUMENTATION & REPORTING: Maintain accurate records of IT and AV incidents, service requests, actions and resolutions. Document device deployments, rebuilds and endpoint-related activities. Update knowledge-base articles and user support documentation. Identify recurring issues and recommend opportunities to improve the user experience. Maintain accurate asset and device information where required.

WHAT WE’RE LOOKING FOR

• Candidates should demonstrate practical experience with: Microsoft Intune / Endpoint Manager Windows device enrolment and deployment Microsoft Company Portal Application deployment through Company Portal Device compliance and configuration profiles Windows 10/11 endpoint troubleshooting Microsoft 365Microsoft Teams Outlook One Drive and Share Point Active Directory / Entra IDMFA and authentication troubleshooting Laptop builds, rebuilds and device migrations Hardware and peripheral troubleshooting Service desk / ticketing platforms Basic TCP/IP, DNS, DHCP, LAN and Wi-Fi troubleshooting.
• Candidates should also have experience supporting or troubleshooting workplace AV technologies, ideally including Microsoft Teams Rooms, Crestron, Biamp, Cisco, Poly and Dante.

EXPERIENCE

3–5 years' experience in IT support, desktop support, service desk or blended IT/AV workplace technology roles. Strong hands-on 1st and 2nd line IT support experience. Practical experience supporting Microsoft Intune-managed Windows endpoints. Demonstrable experience with device enrolment, Company Portal configuration and application deployment. Experience supporting Microsoft 365 environments. Experience providing desk-side support in a corporate or professional services environment is essential. Previous law firm/legal-sector IT support experience is highly desirable. Experience supporting meeting rooms, Microsoft Teams Rooms and corporate AV systems. Comfortable supporting senior and executive-level users. Able to work effectively under pressure during business-critical incidents, meetings and events.

QUALIFICATIONS & MANDATORY REQUIREMENTS

Diploma or degree in IT, Information Technology, Computer Science, AV Technology, Electronics or a related field preferred. Microsoft qualifications relating to Microsoft 365, Intune or Endpoint Management are advantageous. Manufacturer/platform training in Crestron, Biamp, Dante, Cisco or Poly is advantageous. Valid UAE Driver's Licence – Required.

PERSONAL ATTRIBUTES

Strong troubleshooting and problem-solving ability. Professional and confident in a corporate environment. Excellent communication and customer-service skills. Calm and solutions-oriented when dealing with urgent issues. Comfortable interacting directly with senior stakeholders. Able to work independently while collaborating effectively with wider IT, AV and facilities teams. Strong attention to detail and ability to follow established IT processes and security requirements.

WHY YOU’LL LIKE WORKING HERE

• Medical benefits, including dental.
• Paid holidays, sick leave and personal days.
• Ongoing access to technical training and manufacturer certifications.
• Inclusive and dynamic company culture.