Automotive Service Manager — Lead European Vehicle Diagnostics

Confidential; Dubai; On-site; AED 180,000 - 280,000; Full time

Benefits offered by this job

Competitive pay

Career growth

Dynamic leadership

Collaborative culture

Job summary

EBC Express Auto Services LLC in Dubai is seeking an experienced Automotive Service Manager to lead our Dubai operations. The role requires a minimum of five years in the UK automotive industry and a strong background in workshop management, diagnostics, and European vehicle knowledge.

You will manage service advisors, technicians, and support staff, ensuring high-quality customer service, efficient workflows, and timely service delivery.

Qualifications

• Experience in vehicle diagnostics, servicing, and repairs, with European vehicles.
• Proven track record in workshop management and leading service teams.
• Strong communication and leadership abilities required for a high-paced workshop.

Responsibilities

• Oversee workshop operations, ensuring efficient workflow and timely completion of services.
• Manage and mentor service advisors, technicians, and support staff to deliver exceptional customer service.
• Implement and maintain high-quality standards for vehicle diagnostics, servicing, and repairs.
• Monitor job cards, workshop productivity, and performance metrics to optimize efficiency.
• Drive team collaboration to enhance productivity, customer satisfaction, and retention.
• Resolve customer inquiries, complaints, and service-related issues promptly and professionally.

Skills

Vehicle Diagnostics

Workshop Management

CRM

Quality Control

European Vehicles

Job description

EBC Express Auto Services LLC in Dubai is seeking an experienced Automotive Service Manager to lead our Dubai operations. The role requires a minimum of five years in the UK automotive industry and a strong background in workshop management, diagnostics, and European vehicle knowledge.

You will manage service advisors, technicians, and support staff, ensuring high-quality customer service, efficient workflows, and timely service delivery.